It's fun to work at a company where people truly believe in what they are doing!
Job Description:
Job Summary:
This position supports Project Managers in project execution in the Client Services department and ensures consistently superior client service standards in all client interactions. The Project Coordinator role is responsible for providing professional level administrative support within our client facing project management team. As a key member of the project team, this role will be a part of delivering exceptional quality work to our clients as well as within our internal teams.
Job Responsibilities
- Project Execution - Meet project requirements (kick-off meetings, deadline management, client status reporting and other necessary project communication, and coordinate with the various operational teams) to deliver all project deliverables on time, within budget and at the highest quality standards
- Internal Collaboration - Responsible for working with internal operational groups throughout the projects’ lifecycles and coordinating deliverables to meet project objectives.
- Client Communication - Respond to client communications timely and accurately; understand client needs and feedback, collaborate and consult with clients and/or support project management team in doing so; follow up and communicate client's needs internally.
- Documentation & Reporting – Draft project telephone scripts and website text, assist in development of business rules as well provide project reporting, perform analysis of reporting to ensure quality and contextualize results for client.
Job Requirements
- 1+ year work experience with direct client/customer contact in a professional environment
- Bilingualism, French and English fluency
- Excellent verbal and written communication skills with a professional, calm demeanor
- Critical thinking skills and a keen attention to detail are required, with the ability to efficiently gather and process information in a fast-paced environment
- Experience in drafting written content for program related materials
- Strong organizational skillset with the ability to prioritize tasks efficiently
- Ability to collaborate in a team environment
- Experience in working with databases is preferred
- Experience with MS Office Suite, specifically Word, Excel, and Outlook
- Bachelor’s Degree or other relevant industry experience is preferred
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
