Bilingual Partner Growth Specialist (English/Mandarin)

Come join Too Good To Go Canada’s Growth team. 

🌏 Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions to be exact. 

💻 Product: Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50%+ off retail value. Alongside our app, we operate an end-to-end surplus food management solution, and influence legislation to reduce food waste.

📈 Scale: We’re growing fast: Our community of 124+ million registered users and 252.000 active partners across 19 countries, have together already saved 473+ million meals from going to waste - avoiding over 1.278 Million tonnes of CO2e! Our partners in North America include Tim Hortons, METRO and Whole Foods Market.

⭐️ Impact: We are a certified B Corp social impact company. Too Good To Go was named in FastCompany list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME’s 100 Most Influential Companies. Most recently, we won Apple’s coveted Cultural Impact Winner.

We are now looking for an exceptional Bilingual Partner Growth Specialist (English/Mandarin) to join our team in Toronto, Canada (Hybrid).

Your mission
The Partner Growth Specialist acts as the main contact for a portfolio of our partner stores and works closely with them to resolve issues and improve performance. You will focus on partner relationship building and retention, and use data analysis to provide excellent service across the entire partner journey; ultimately to keep partners happy, consistently supplying, and inspire them towards a more sustainable behaviour, to help us grow our mission.

Your role

Responsibilities + Duties

• Drive store portfolio success through phone, email and text communication, to optimize store operations and take proactive measures to enhance the experience for your partners
• Build strong relationships by understanding partner priorities and needs while serving as a subject matter expert to proactively identify opportunities to grow supply and meals saved.
• Conduct analysis of store performance based on KPIs and continuously manage proactive processes to identify growth opportunities, ensure a high retention rate, reduce refunds, and improve partner and customer experience.
• Develop in-depth knowledge of our internal tools such as Looker, Salesforce, Ninja and MyStore.
• Collaborate with Sales during weekly meetings and guide the team through the post-sales process.
• Contribute meaningfully to projects focused on improving key KPIs from start to finish with some manager and team support, completing call lists and campaign actions in a timely manner. 
• Have an in-depth knowledge of Too Good To Go’s internal operations and collaborate with marketing, finance, strategy & planning, product, and/or other teams to best support partner needs, as well as communicate feedback for improvements. Work intimately with the Care Team on specific cases as a partner advocate to continuously help improve user experience + education.
• Be a team player: offer coverage for other partner managers who are out of office, assist with projects, occasionally host weekly team meetings, etc.

Key Capabilities

Bilingual or business proficiency in MandarinExperience in a B2B client-facing role, such as Sales, Account Management or Customer ServiceExperience working with CRM platforms (e.g. Salesforce) data analytics platforms (e.g. Looker, Tableau) and Excel/Google SheetsAnalytical and used to work with KPIs and targetsTerrific talkers (and listeners) with the ability to effectively and quickly connect with partners over the phoneA data-driven problem solver: putting your affinity for numbers and analytical mindset to use in identifying areas of opportunityExcellent written communication skills; someone who can be clear and friendly in a text conversation or email exchange with partnersExcellent interpersonal and communication skills An empathetic and patient approachAutonomous and independent - you are able to schedule your time and juggle multiple tasks at a timeA positive and proactive mindset, ready to adapt to the needs of a fast-growing organization and take initiativeA team-player who is keen to learn, collaborate and bring your ideas to the table

Preferred Qualifications

• General knowledge of the food and/or hospitality industry
• General knowledge of tech marketplace/SAAS customer success principles

Our values:

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

What we have to offer 

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
• Working alongside an international community of users, partners and 1,400+ colleagues across 19 countries that are on the same important mission.
• Personal and professional development opportunities in a fast-paced scale-up environment.
• An inclusive company culture where you can bring your authentic self to work
• A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care.

Benefits

• Flexible Work & Time Off
• Work in a hybrid model, splitting your time between our downtown office and home
• Take 20 paid vacation days each year
• Give back with paid volunteer time through our Shareback program
• Take paid parental leave with top-up support beyond government programs
• Work abroad for up to 30 days a year
• Wellbeing & Support
• Access comprehensive supplemental health benefits, starting on day 1
• Get support through our Employee and Family Assistance Program (EFAP), which includes mental health care, legal and financial advice, career coaching, and more
• Stay active with subsidized monthly ClassPass credits
• Plan for your future with RRSP matching
• Connection & Community
• Join regular social events and team celebrations
• Enjoy coffee and snacks in our welcoming office space
• Get involved and connect with our teammates around the world in our P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse Employee Resource Groups (ERGs)

A reasonable estimate of the base salary range for this role is an annual base salary of CAD 50,000 - CAD 58,000 and varies depending on a number of factors, not limited to experience and language skills. Actual salaries and on target earnings (OTE) will vary. 

We welcome all applicants and are happy to provide reasonable accommodation at any point in the application or interview process. Please email [email protected] with any accommodation needs.