Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
The Dayforce Application Support & Training Analyst will be accountable for analysis, configuration, validation, issue resolution, and training of our global HCM software platform, Dayforce by Ceridian. A successful candidate will have the ability to build strong relationships across all levels while demonstrating superior customer service
Application Support (80%)
- Assist Accor’s NCA hotels, residential properties, and other business sites with configuration enhancements or issues including but not limited to:
- rules and policies pertaining to scheduling, timekeeping, punch policies, time off entitlements
- updates and maintenance of the site and on-site departments, jobs, and positions
- updates and maintenance of payroll earnings and deductions codes
- changes in legislative, regulatory and/or union rules
- Liaise with key stakeholders, 3rd level support staff (Ceridian, Users, IT staff, and Global support teams) as well as end-users to ensure at the system works at optimal levels of performance and availability
- Understand and respond proactively to business needs as they apply to the usage and support of restricted systems and/or applications
- Track change requests and evaluate need for system configuration changes
- Develop and maintain up-to-date training resources, tools, documented best practices and workshops for back office, end users and system administrators
- Create a yearly calendar to proactively schedule and address critical and/or reoccurring tasks (i.e. CBA negotiations, tax updates, year-end procedures, ACA reporting and filing)
- Conduct regular audits on the Dayforce system and current configuration to ensure compliance with federal, state/provincial, local laws, and company policy
Projects (20%)
- Provide support in planning, testing and implementing application upgrades
- Works cross-functionally as appropriate to facilitate the roll-out and deployment of additional interfaces or integrations
- All Mergers and Acquisitions where system implementation is required
This role will be required to travel approx. 10%
Qualifications
What you’ll bring to this role
- Fluent in writing / speaking of both French and English
- Hands on experience supporting and maintaining Dayforce environments and applications
- 3-5 years’ experience with Dayforce – backend configuration
- A background in payroll processing an asset
- Must have strong analytical and problem solving skills
- Ability to handle complex business problems within the context of technical solutions
- Ability to manage multiple tasks and support calls with minimal direction
- Experience using MS Excel to combine, integrate and review data - comfort with the xml format a definite asset
- Experience using MS Teams and SharePoint to collaborate with other team members
- Exceptional time management and project management skills
- Ability to lead, collaborate & work effectively within cross functional teams
- Ability to simplify documentation and technical information for the larger non-technical audience
- Experience developing training guides, processes, and reference documents as well as delivering training workshops, webinars, and other learning tools
- Excellent people skills with the ability to communicate easily and effectively in multiple media and to all levels of the within the Corporate office and property sites.
Ability to handle complex business problems within the context of technical solutions
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
What We Do
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
