About this role:
Wells Fargo is seeking a Bilingual Customer Service Representative for a vacancy in our Mississauga office.
In this role, you will:
Required Qualifications:
Desired Qualifications:
Job Expectations:
Wells Fargo is seeking a Bilingual Customer Service Representative for a vacancy in our Mississauga office.
In this role, you will:
- Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
- Interact with customer service team and perform moderately complex customer support tasks
- Manage risk by following all policies and procedures and staying abreast of changes to them
- Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
- Receive direction from customer service supervisor and escalate non-routine questions
Required Qualifications:
- 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Bilingual in French and English
Desired Qualifications:
- Excellent, professional phone and communication skills, interpersonal, verbal, and written with the goal of influencing outcomes
- Must be able to build positive, productive relationships with customers and team members
- Excellent listening, trouble shooting, problem solving and analytical skills with ability to resolve conflict effectively
- Strong organization, time management, and multitasking skills
- Self-starter with ability to work independently
Job Expectations:
- Must be able to attend full duration of required training period
- Ability to work additional hours as needed
- Must work on-site at the location posted
Similar Jobs at Wells Fargo
Fintech • Financial Services
The role involves analyzing loan portfolios, negotiating workout solutions, and managing compliance while providing customer support and training to colleagues.
Top Skills:
BankingCommercial LendingLoan Workout
Fintech • Financial Services
The Relationship Banker engages with customers, identifies their needs, opens accounts, and connects them with appropriate banking products and services.
Top Skills:
Banking SoftwareDigital Banking Platforms
Fintech • Financial Services
Lead the modernization of trade surveillance platforms, manage engineering teams, ensure compliance, and enhance detection using machine learning.
Top Skills:
ActimizeAgileData ArchitectureDevOpsMachine LearningNasdaq SmartsProtegent Trade ComplianceTradinghub
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
