Coordinates partner, customer, and vendor requests through email, phone, and Salesforce; dispatches services, tracks completion, submits invoices, supports billing and collections, enters costs and revenue, and prepares reports. The role provides customer service, resolves issues, supports accounting deadlines, maintains accurate records, and serves as a team point of contact while following company policies and safety requirements.
About Us
We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.
We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.
Duties and Responsibilities
Primary Responsibilities
- Answer high volume of incoming emails and calls proactively in order to ensure that customers, partners and vendors inquiries are effectively resolved
- Answer all Partner requests received and coordinate/dispatch the services accordingly.
- Daily use of Salesforce to place all request
- Ensure that all invoices are submitted by the dates established
- Follow through on requests to ensure work has been completed.
- Ensure request for repairs are billed to Partners in a timely and accurate manner.
- Ensure effective client communication and immediate response to client concerns.
- Ensure internal and external customer satisfaction.
- Provide support to team and act as a point of contact.
- Generate reports as per manager’s request.
- Responsible for collections in assigned territory
- Meet Accounting department month end deadlines by having all costs/revenue entered in system.
Additional Responsibilities
- Perform all daily functions in alignment with company mission, vision, and values
- Work in compliance with Health & Safety policies and legislation, and take every reasonable precaution to protect the health and safety of all employees and business partners
- Adhere to all company policies, procedures, and labour laws
- Actively participate in and contribute during meetings, sessions, or company projects
- Protect company assets from damage and misuse
- Perform other related duties as may be required from time to time
Job Requirements/Expectations
- Requires general understanding of business processes plus basic accounting knowledge.
- Problem analysis and problem solving skills
- Must have accurate data entry skills & superior knowledge of Word/Excel.
- Ability to work effectively with Accounting Packages.
- Excellent customer service abilities.
Skills
- Effective planning, organizing and time management skills.
- Spanish is an asset
- Detailed oriented. Ability to work with minimal supervision under tight deadlines.
- Attention to detail and accuracy
- Strong verbal and written communication skills
- Problem analysis and strong problem solving abilities.
- Initiative and confidentiality
- Ability to multitask and prioritize in a fast paced environment
- Information gathering and information monitoring skills
- Basic mathematical skills
- Knowledge of basic accounting
- 2 + years PC experience including spreadsheets and MS Office
- Excellent interpersonal skills
- Knowledge of basic accounting
- Self-motivated.
Education and Experience
- Post-secondary education preferably and 2 + years’ experience in an administrative role.
- Minimum 2 + years’ experience in customer service/office administration related field.
United Services Group Brampton, Ontario, CAN Office
Brampton, Canada
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