Bilingual Client Success Coordinator (French/English)

YOUR IMPACT

• Keep client success workflows running smoothly by maintaining accurate records, trackers, and internal systems.
• Prepare clear, timely reports and documentation that support partner engagement and program transparency.
• Coordinate meetings, follow-ups, and partner communications with professionalism and care.
• Triage questions, issues, or escalations and route them to the appropriate internal teams for resolution.
• Maintain up-to-date information in Salesforce, including contacts, milestones, and program details.
• Identify process gaps and contribute ideas that improve efficiency and scalability.
• Support cross-functional initiatives across Client Success, Marketing, Product, and Operations.
• Help partners — and the people they serve — feel informed, supported, and confident in their experience with Maple.


WHAT SUCCESS LOOKS LIKE


In your first 90 days, you’ll build a strong foundation in Maple’s tools, workflows, and partnership models. You’ll take ownership of core coordination tasks, build trust with teammates and partners, and contribute reliably to day-to-day program operations. Your impact will show up in the consistency, clarity, and follow-through you bring to your work.


Over the next 12 to 18 months, you’ll grow into a subject matter expert on Maple’s partnership programs and operational workflows. You’ll help strengthen recurring processes, support onboarding and renewals, and contribute ideas that improve how we scale client success across multiple programs. You’ll play a key role in maintaining reliable delivery while helping the team operate more efficiently over time.

CANDIDATE PROFILE

• 2+ years of administrative or coordination experience in a client-facing or customer-facing environment.
• Fluency in French and English — able to communicate clearly, professionally, and confidently with French-speaking clients and stakeholders.
• Detail-oriented with a track record of producing accurate, high-quality work at pace.
• Excellent written and verbal communicator — you keep stakeholders informed and interactions smooth.
• Tech-savvy and comfortable navigating tools like Google Workspace and CRMs (Salesforce is an asset).A self-starter who anticipates needs, takes initiative, and follows through reliably.
• Highly organized, dependable, and calm under pressure — you bring order to fast-moving environments.A team-first collaborator who asks questions, shares knowledge, and supports collective success.
• Motivated by purpose and excited to support organizations in improving access to healthcare.


Not checking every box? Please apply anyway. We understand that candidates have different experiences that may make them a fantastic fit for this position, and for Maple. We value equity, diversity, and inclusion, and we’re committed to providing fair and equal opportunities to all applicants. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know.

OUR CORE VALUES

• We are a team: We’re team Maple. We’re better together. We support each other, face challenges collectively, and are united in a belief that we can make a positive difference in healthcare, as one.
• We can do big things: We’re bold. We know that if we push the boundaries, and inspire each other to dream bigger and think differently, we will realize our incredibly ambitious goals.
• We celebrate wins and own mistakes: We empower each other to own our contributions. We celebrate and learn from our achievements, and we recognize and learn from our mistakes.
• We get better every day: We never settle. We’re always learning and improving, always seeking feedback, and we tackle challenges with a belief that better is always possible—in ourselves, our processes, our products and our services.
• We’re all the way in: We’re fully committed. We strive for excellence, are driven by our purpose, and we act with urgency to fulfill it every day.


WORKING AT MAPLE 


We want you to love working at Maple—feeling challenged, supported, and cared for. Just as we strive to grow and improve, we encourage you to embrace the same mindset as you work toward your personal best. Together, we can learn, develop, and power the future of healthcare. At Maple, your success is our success.


We care about your health and well-being. Here’s how we’ve got you covered:
• Competitive benefits package: Health, dental, counselling, and life insurance coverage to care for you and your loved ones.
• Health spending account: Extra funds for wellness essentials like eyeglasses, therapy, and more.
• Maple access: Virtual healthcare for you and your family, including general practitioners, pediatrics, and therapy consultations.
• Flex Benefits Budget: You’ll receive an annual flex budget to support your growth and well-being. A portion of this budget is dedicated to learning and development through our Branch Out Budget, with the remaining amount flexible to use toward wellness expenses, additional learning, or a one-time contribution to your GRSP, so you can invest in what matters most to you.
• Paid health Days: 10 extra days for when life happens—rest, appointments, or caregiving included.
• Destination5: Work internationally in eligible countries for up to 5 days per year. 
• Retirement savings plan: Invest in your future with our group retirement savings plan.


The pay range for this role is $58,000 – $67,000 + variable compensation. Offers can vary depending on skills, experience, and readiness to meet Maple’s expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you’re welcome to ask at any point in the interview process.


OTHER
• Job type: Existing vacancy, full-time
• Hiring manager: Team Lead, Client Success | Reseller Partnerships
• Location: Fully remote within Canada OR hybrid for Toronto based candidates
• Start date: March/April 2026
• Vacation: 3 weeks


Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check.


USE OF AI
At Maple, we do not currently use Artificial Intelligence (AI) or automated tools to screen, assess, or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.