Bilingual Call Centre Representative

Bilingual Customer Service Representative

(Onsite – Toronto)

Contract-to-Hire | $25.50/hour | 24/7 Shift Rotation

We are hiring Bilingual Customer Service Representatives to join a large national call centre in Toronto. In this role, you will handle phone and email inquiries related to building maintenance and specialized services, delivering high-quality support to stakeholders in a fast-paced environment.

This is a fully onsite, contract-to-hire opportunity with comprehensive training and shift rotation across mornings, afternoons, and nights and weekends.

Shift Details

• Shift duration: 8 hours (30-minute unpaid break)

• Shift Timings:

  • Morning: 8:00 AM – 4:00 PM

  • Afternoon: 4:00 PM – 12:00 AM

  • Night: 12:00 AM – 8:00 AM

• Must be available for rotating shifts, including weekends and holidays

• Training: 6–8 weeks (day shift)

Key Responsibilities

• Handle inbound calls and emails related to service requests, inquiries, and complaints

• Accurately document interactions and maintain detailed notes

• Resolve customer issues professionally, including complex and escalated cases

• Liaise with internal teams and stakeholders to ensure timely resolution

• Process and manage service requests and communications

• Deliver exceptional customer service through clear written and verbal communication

• Manage call flow independently while maintaining quality and productivity standards

• Adhere to organizational policies and best practices

Qualifications & Requirements

• Fluent in English and French (spoken and written)

• Minimum 1 year of customer service experience

• Typing speed of at least 40 WPM

• Proficiency in Microsoft Office (Outlook, Word, Excel)

• Strong problem-solving and decision-making skills

• Excellent organizational and multitasking abilities

• Strong interpersonal skills and team-oriented mindset

• Ability to work independently in a high-volume call centre environment

• Enhanced Reliability Clearance required

AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.

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