Bilingual Account Executive (AE I)

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.
Every day TransUnion offers our employees the tools and resources they need to find ways information can be used diversely. Whether it is helping businesses better, manage risk, providing better insights so a consumer can qualify for a first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world.

What You'll Bring:

• Bachelor degree or equivalent work experience.
• Minimum 1.5-2 years of progressive sales experience, preferably in the Fintech or Credit Solutions.
• Demonstrated aptitude in sales or marketing techniques with proven ability to cultivate customer relationships
• Excellent customer and partner engagement and relationship-building skills.
• Awesome communication skills with a positive and upbeat personality.
• Must demonstrate consultative skills when calling on customers, effectively utilizing a certain degree of influence and persuasion
• Ability to learn and master multiple internal and external systems including Salesforce Lightning, High Velocity Sales, ExecVision, MS Teams, and Outlook
• Bilingual English and French essential

Impact You'll Make:

Beyond the traditional business of furnishing credit reports for consumer lending, TransUnion Financial Services provides financial institutions with data and solutions to better manage customer relationships. We have a large, diverse client base ranging from top financial institutions to credit unions, in markets that range from mature to emerging. We offer a broad array of products customized to each aspect of our clients’ business: credit risk management, marketing segmentation, fraud and ID management, collections and credit decisioning. We pride ourselves on our ability to bring innovative ideas and solutions to market, leveraging our extensive experience in credit data and analytics. Our team represents a dynamic blend of financial services industry experience and credit expertise. We are looking for a Bilingual Account Executive I to join our successful Inside Sales and Support team. This focus of this inside sales role is to provide sales and service assistance to a select portfolio of existing accounts for a specific assigned territory of about $2 million supporting in the Quebec region.

• You will be responsible for maintaining and generating revenue from growth of existing client portfolio, new prospects and inactive accounts by marketing appropriate TransUnion products and services.
• Provide sales and relationship management to an existing customer portfolio of approximately 450+ small to mid-sized accounts for a specific assigned territory of $2M to $2.5M in annual revenue.
• As the primary point of contact, assist in responding to and resolving customer’s inquiries including but not limited to pricing, reporting, products, billing/collections, system/technical, compliance, and legal.
• Pre-sales call preparation including customer research using customer website, Callahan, NCUA, FDIC, and internal resources.
• Responsible for post sales and customer service call documentation including logging notes/calls in Salesforce, setting follow up tasks and logging cases for non-sales inquiries.
• Post sales call, work with sales manager and/or pricing team on pricing, follow up on contracts and supporting documentation.
• Responsible for working with Customer Success Manager to prepare Services Work Order, billing memos, and Batch request
• Contact and sell warm leads and onboard new customers through credentialing process.
• Price negotiation concerning market share acquisition.
• Achieve or exceed annual growth targets
• You will develop creative solutions that best enhance and match the customers’ needs
• Participate in individual and team based campaigns and achieve minimum growth requirements
• Coordinate internal and external conference calls with SME, BCS, Strategic Pricing, Compliance, Legal and other internal/external groups
• In this role, you will also evaluate and analyze accounts for cross selling and up selling opportunities
• Be responsible for the full cycle sales process. Engage and strategize with partners to determine their needs, provide the value proposition, and close the deal.
• Ability to manage and translate business requirements into enabling solutions
• Evidence of selling and effectively managing customer relationships

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.

TransUnion's Internal Job Title:

AE I, Account Mgmt - Inside Sales