Benefits Manager, Canada

Benefits Manager, Canada

Join us as a Benefits Manager to make a greater impact through your technical expertise and people skills. This could be the ideal chance to step up into your first Senior level role.

Make your mark in Benefits

How you will create an impact

Reporting to the Director of International Benefits, the Canada Benefits Manager will support the design, execution and governance of integrated benefits, pension, savings and well-being programs that align with organizational goals, values and purpose.

The role will also support the Director and the Canada Head of HR assessing needs, evaluating cost-effectiveness opportunities, ensuring regulatory compliance, managing or assisting with audits and related activities in order to be responsive to the Company's goals and to ensure that the Company’s benefits are competitive within the Canadian market.

The incumbent will also participate in the ongoing monitoring of the benefit programs, including group insurance, short- and long-term disability, paid time off programs as well as pension and savings plans. This role is comprehensive, working within a fast-paced high volume environment.  A successful candidate will need to build strong partnerships with key stakeholders across the business, become a trusted advisor and thought leader to senior business and HR leaders and work closely with our vendors to deliver exceptional employee experience with a focus of driving engagement and retention. This position is required to be on-site 4 days a week at AIG’s office in Toronto.
 Major Responsibilities and Projects

• Support projects that impact benefits admin, including resources planning, requirements gathering, user acceptance testing, etc. and assist with configuration updates, audits, and end-to-end testing.

• Administer benefit, pension, and RRSP enrollments and maintain ongoing updates.

• Act as the primary point of contact for employee inquiries related to pensions and benefits. Respond to and resolve benefits, RRSP, pension, disability, and leave-related inquiries.

• Engage with key stakeholders including HR, Payroll, vendors, and employees to resolve complex issues and provide strategic recommendations to senior business and HR leaders.

• Lead process improvement initiatives by identifying gaps, proposing solutions, and implementing best practices for benefits delivery.

• Leverage Workday HCM and vendor platforms to analyze plan performance, identify inefficiencies, and implement enhancements that ensure accurate integrations and streamlined event processing.

• Develop communication strategies that improve employee understanding and engagement with benefits, retirement and well-being programs.

• Review benefits-related materials (summaries, booklets, contracts, communications) to ensure accuracy and alignment with plan design and policies.

• Ensure compliance with applicable legislation, employment standards, and internal policies.

• Keep apprised of market trends, legislative developments, and industry best practices to inform recommendations for program changes

Disability, Accommodation, and Leave Management

• Manage disability claims, ensuring confidentiality, compliance, and compassionate support. Partner with Employee Relations on disability cases where required. Work closely with third-party vendors in managing claims.

• Manage medical accommodation requests; engaging leaders and employees to ensure support and success of the accommodation plan. Work closely with third-party vendors in managing requests, as required.

• Provide guidance and advisory support to HR leaders on disability and accommodation practices.

• Review data and trends to inform continuous program improvement.

The ideal candidate must have the following skills:

• Strong project management skills

• Exceptional organizational skills with strong attention to detail, follow-up and problem resolution

• Demonstrated success in a dynamic, frequently changing and culturally diverse environment

• Excellent interpersonal and communication skills (verbal, written, presentation) with ability to interact effectively and tactfully with all levels throughout the organization, as well as with outside consultants and vendors

• Team player with the ability to prioritize, multi-task and maintain flexibility in a fast-paced, service oriented environment

• Excellent planning, organizational and time management skills

Education and Experience

• Bachelor’s degree in Business Administration, Finance, Human Resources or related field

• Minimum 10 years of Canadian benefits experience

• Sound knowledge of benefits regulations and market trends

• Proficiency in Excel, PowerPoint, Word and SharePoint

Ready to step up to new challenges? We would love to hear from you.

The base salary range for this position is $88,000-$132,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: CA Benefits Overview.

AIG Canada is proud to be named one of Greater Toronto's Top Employers for the seventh year in a row. This award demonstrates AIG’s commitment to outstanding human resources initiatives and fostering a forward-thinking workplace.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.  This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. 

#LI-NT1

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area: