Benefits Coordinator

Description
About the Role
Join our growing People team as a Benefit Coordinator , where you'll play a key role in delivering an exceptional employee experience through best-in-class benefits administration. This is an exciting opportunity for someone who thrives in a fast-paced environment, is passionate about helping employees navigate their benefits with confidence, and enjoys building strong vendor relationships that keep programs running seamlessly. Reporting to the HR leadership team, you will own the day-to-day administration of our health, wellness, and 401(k) programs while serving as a trusted point of contact for employees across the organization. Your attention to detail, responsiveness, and service mindset will directly impact the overall employee experience.
Location - Hybrid in Austin (In office 3-4 days per week: Monday, Tuesday, & Thursday)
What You'll Be Doing

• Own and execute the benefits onboarding experience for new hires, including policy assignments, enrollment reviews, and ensuring accurate and timely setup

• Serve as the go-to resource for employees by answering benefit questions, guiding enrollments, and resolving issues quickly and effectively

• Partner with insurance providers, brokers, and benefit administrators to troubleshoot and resolve escalated concerns

• Support planning and execution of open enrollment, including communications, system setup, and employee education

• Maintain accurate benefit records, documentation, and compliance requirements

• Educate employees on plan options, changes, and best practices to help them make informed decisions

• Build and maintain strong vendor relationships to ensure high service standards and program success

• Participate in HR initiatives and projects that support our broader People strategy

• Other duties as needed

Physical Requirements:

• Prolonged periods of sitting and working at a computer

• Ability to lift up to 15 pounds as needed

• Ability to participate in event setup activities, including bending, squatting, and lifting

About You

• Associate degree preferred

• 3+ years of experience in Benefits Administration or Human Resources

• Exceptional verbal and written communication skills - you can explain complex benefits clearly and confidently

• Highly detail-oriented and organized, with the ability to work autonomously and manage competing priorities

• Strong proficiency in Microsoft Office Suite or comparable tools

• Service-driven mindset - employees trust you, and you take pride in delivering white-glove support

• Solutions-oriented problem solver who approaches challenges proactively

• Skilled at building productive relationships with vendors and internal stakeholders

• Comfortable operating in a fast-moving, growing organization

• You align with our values Curiosity, Integrity, Kindness, Humility, & Builders and are committed to creating an environment where these values flourish in our teams

About Us
NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries .
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend . By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years .
What You'll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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