Manage AWS operations and governance for a contact center infrastructure. Oversee IAM, permissions, and support cloud operational activities. Collaborate on ensuring system stability and security.
This is a remote position.
We are supporting a large enterprise financial services organization in building out their Enterprise Contact Centre Infrastructure Operations team.
Reporting into a team lead or director-level manager, this role is focused on AWS operations, governance, and infrastructure support within an existing production environment. The position sits at the intersection of cloud operations, access governance, and contact center infrastructure.
Employment Type: 6-month contract (extension possible)
Work Schedule: Able to work Eastern Time business hours
Location: Remote - MUST be physically located in the US (Visa sponsorship is not available)
What You'll Do:
- Manage and maintain AWS IAM (users, roles, policies).
- Oversee access control, permissions, and governance across AWS environments.
- Support day-to-day AWS operational activities.
- Monitor and maintain cloud environments using tools such as CloudWatch.
- Support storage and data operations (e.g., S3).
- Collaborate with internal teams supporting contact center / telephony infrastructure.
- Respond to operational requests and ensure system stability and security.
Requirements
- Strong hands-on experience in AWS operations / infrastructure support.
- Deep experience with: IAM (users, roles, policies), access control and permissions management, AWS account governance.
- Experience with Amazon Connect.
- Experience with AWS services such as CloudWatch and S3.
- Ability to support production environments and handle day-to-day operational requests.
- Exposure to contact center / telephony environments.
- Experience with AWS Lambda, Python, Azure Pipelines.
------------------------
At Talencore, we stand against racism and discriminatory practices. We stand against violence.
We proudly support and partner with organizations that lift people up so everyone can succeed and thrive, and honour our candidates' experiences, perspectives and unique identity.
We are committed to continuing to make diversity, equity, and inclusion part of everything we do – from how we work with our talented candidates to how we support our clients in building their diverse workforce.
Similar Jobs
Artificial Intelligence • Hardware • Healthtech • Software
The Senior Data Scientist will build models and analyses, design experiments, integrate datasets, and leverage AI for improved workflows and insights in data science.
Top Skills:
DatabricksMlflowPandasPythonPyTorch
Artificial Intelligence • Productivity • Software • Automation
As a Staff Engineer for Revenue, you'll shape technical vision and architecture for billing and pricing systems, ensuring correctness while enhancing cross-team collaboration.
Top Skills:
APIsBilling SystemsPerformance OptimizationSubscription Management
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
The Senior Software Engineer will design, develop, and operate cloud-based services while maintaining production systems. Responsibilities include coding, CI/CD, and collaborating with cross-functional teams to improve engineering practices and developer productivity.
Top Skills:
.NetAsp.Net CoreAWSAzureC#DockerGCPJavaScriptReactTypescript
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
