AVP, Compliance Process & Controls Analyst

Role Summary/Purpose:

The AVP, Compliance Process & Controls Analyst is responsible for supporting ownership of Compliance-owned Level 3 (L3) processes, oversight and maintenance of associated risk and control documentation, managing downstream Compliance activities triggered by Process Universe changes, and acting as the primary point of contact for Compliance as it participates in the company’s Risk & Control Self-Assessment (RCSA) process. This role reports to the Compliance Risk Assessment (CRA) Leader and is part of the broader Compliance Program & Initiatives (CPI) team within the company’s second line of defense (2LOD) Compliance organization. As such, the AVP in this role may also support broader Compliance Risk Assessment (CRA) activities and the CRA team, as needed.

Essential Responsibilities:

• Maintain (or create new, as needed) Compliance-owned L3 processes in eGRC, including documentation of Process, Risk, and Control (PRCs)

  • Lead coordination efforts with other Compliance teams to periodically refresh PRC documentation per the RCSA process

  • Provide regular oversight Compliance Program & Initiatives (CPI)-owned controls; partner with CPI leaders to ensure the team executes its controls in a timely and efficient manner (identifying back-ups as needed for ongoing business continuity), maintain evidence of key control performance for periodic audit/exam purposes, and ensure controls remain relevant to properly mitigate associated risks

  • Coordinate within CPI leaders to recommend enhancements and opportunities to leverage AI to perform controls in a more efficient manner

• Actively participate and represent Compliance as a member of the Process Universe Working Group (PUWG)

  • Analyze monthly approved PUWG changes and initiate workflows for Compliance Risk Oversight SMEs to take action (including alignment of applicable legal/regulatory requirements by stated SLAs) when there are new, retired, merged, or split L3 processes

  • Ensure Compliance Risk Oversight SMEs complete PUWG-driven workflow activities in a timely manner, provide support along the way and ensure workflow completion

  • Collaborate with Compliance leaders as Compliance Risk Oversight SME assignments change due to organizational changes to ensure L3 process oversight is reassigned in a timely and efficient manner for purposes of ongoing day-to-day Compliance oversight, RCSA credible challenge activities, and annual CRA execution

• Serve as the primary point of contact for Compliance as it participates in the Company’s ongoing RCSA process

  • Coordinate with the Compliance Leadership Team (CLT) (direct reports of the company’s Chief Compliance Officer) to confirm which first line of defense (1LOD) processes Compliance Risk Oversight subject matter experts (SMEs) will credibly challenge as part of the quarterly RCSA refresh process

  • Collaborate with the RCSA team to stay abreast of RCSA strategic changes and ensure Compliance Risk Oversight SMEs are properly supported, trained, and that they complete credible challenge activities per RCSA standards in a timely manner

  • Communicate ongoing RCSA strategic changes to the CRA Leader as those changes may influence or impact evolving CRA strategy and methodology

• Conduct a periodic review of “Key CTCs” (“Critical to Compliance” obligations that reside in the regulatory inventory) in preparation for annual CRA activities and collaborate with the RCSA team to establish standards for Key Controls.

• Support responses to documentation requests from regulators, Internal Audit, and other governance stakeholders

• Create/maintain procedures and job aids for the above responsibilities, as needed, and ensure they remain updated per required timelines (or on an ad hoc basis in preparation for ongoing Internal Audit and/or regulatory exam activities)

• Identify opportunities to improve/enhance eGRC capabilities for responsibilities owned within eGRC to find efficiencies and streamline day-to-day work; coordinate with CRA Leader to submit enhancement requests for prioritization

• Support and assist with broader CRA team activities and special projects, as assigned

Qualifications/Requirements:

• Bachelor’s degree and 3+ years of experience in governance, risk, and controls within a financial institution; or in lieu of a degree, 5–7+ years of relevant financial services experience in governance, risk, and controls.

• Experience using risk/compliance tools and reporting solutions (e.g., eGRC, SharePoint, Tableau, or similar platforms).

• Advanced proficiency in Microsoft Excel, PowerPoint, and Word; familiarity with workflow/automation tools (e.g., PowerApp) preferred.

• Ability and flexibility to travel for business as required

Desired Characteristics:

• Strong written and verbal communication skills

• Demonstrated ability to build strong relationships with cross-functional teams and become a trusted business partner

• Strong organizational skills and proven ability to manage multiple priorities and deadlines

• Demonstrated ability to produce high-quality, audit-ready work product with strong attention to detail and accuracy

• Strong documentation discipline (clear, well-organized, and complete artifacts), including the ability to create/maintain and follow defined templates/standards

• Strong analytical, risk management, and problem-solving skills

• Certified Regulatory Compliance Manager (CRCM)

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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