Associate Vice President, Finance Operations Payroll & C2C

What you'll do

The AVP, Finance Operations (C2C - Customer to Cash & Payroll) role reporting into the VP, Finance Operations, will lead the 1) end‑to‑end Customer‑to‑Cash cycle within Finance, ensuring timely and accurate services to customers through order management, billing, receivables and cash applications, and 2) Payroll, Time Management and Expense Reporting Operations, ensuring timely and accurate services to employees. This leader drives process excellence, customer/employee experience improvements, and compliance across operations for all Business Units within Canadian Tire Corporation.

• Oversee customer onboarding and maintenance, order management, billing, accounts receivable and cash application.

• Drive C2C and Employee lifecycle modernization through automation, workflow tools, and ERP enhancements.

• Improve accuracy, cycle times, and settlement predictability.

• Strengthen and streamline controls related to customer and employee risk, fraud prevention, tax compliance, and audit readiness.

• Develop and execute the Finance Operations strategy aligned to enterprise goals.

• Lead transformation initiatives to modernize finance processes, technology, and service delivery.

• Provide thought leadership on and drive automation, digitization, and data quality through a continuous improvement mindset.

• Oversee, lead and develop teams responsible for daily operations for major finance processes (e.g., P2P, C2C, O2C, R2R).

• Implement best‑in‑class policies, internal controls, and service‑level standards.

• Monitor KPIs, identify performance gaps, and drive remediation and optimization.

• Build strong partnerships with internal and external stakeholders, including Canadian Tire banners, vendors, banks, and technology partners.

• Act as a senior escalation point for operational issues, ensuring timely and effective resolution.

• Build future-ready talent through coaching, engagement, and succession planning.

What you bring:

• Bachelor’s degree in Finance, Accounting, Business, related discipline, or similar career experience required.

• 10+ years of progressive Shared Service, operations leadership experience within a large, complex organization.

• A people and client first mindset to ensure operations deliver high levels of service.

• Strong understanding of end-to-end business and finance processes, controls, and shared services environments.

• Experience leading automation, ERP transformations, process improvement, and system optimization.

• Exceptional leadership, communication, and stakeholder management skills.

• Ability to manage competing priorities in a fast‑paced, matrixed environment.

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This posting represents an existing vacancy within our organization.

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging 

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations  

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.