Associate Manager, Privacy, Data & Controls

As the Associate Manager of Privacy, Data, and Controls, you will be responsible for ensuring that the first line of defense complies with data protection regulations and maintains the highest standards of data privacy. As a member of the Strategy, Governance and Controls team you will monitor and assess controls that protect sensitive information. This role requires an understanding of privacy laws.

Key Accountabilities:

• Audits and Assessments: Monitor and test to ensure compliance with privacy regulations and internal policies.

• Data Protection: monitor processes and controls to endure the protection of sensitive data, including personal and financial information.

• Risk Management: Identify and assess privacy and data security risks across the organization.

• Training and Awareness: provide guidance and training staff on privacy and data protection.

• Privacy Incident Response: participate in privacy incident management and collaborate with Privacy & Legal Counsel on legislative updates.

• Stakeholder Engagement: Collaborate with internal and external stakeholders, including legal, IT, and compliance teams, to address privacy and data security issues.

• Reporting: Maintain accurate records and documentation of all privacy and data incidents.

• Prepare and present privacy reports to senior management.

Required Qualifications:

• Bachelor’s degree in Law, Information Security, or a related field. A master’s degree or relevant certifications (e.g., CIPP, CIPM, CISSP) is preferred.

• At least 2 years of experience in data privacy, data protection, or information security roles.

• Knowledge of Canada data privacy laws and regulations.

• Strong analytical, problem-solving, and decision-making skills. Excellent communication and interpersonal abilities.

• Demonstrated ability to lead manage projects and drive organizational change.

• Ability to work in a fast-paced environment and handle multiple priorities effectively.

Preferred Qualifications:

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. 

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.