The Associate Manager, Payroll will manage full cycle payroll processes including onboarding, payroll inquiries, data entry, processing terminations, and ensuring accurate payroll for North American employees. Responsibilities include maintaining HRIS, collaborating with HR and providing excellent customer service. The role focuses on compliance, accuracy in payroll processing and contributes to SOPs and payroll reports.
JOB SUMMARY:
This position is integral within the North American Payroll team to aid in our full cycle payroll process. This role will be responsible for the collection, organization, & maintenance of company hires, beginning with initiating and completing the new hire onboarding workflow. They will be a main line of contact with retail stores & corporate employees, managing day-to-day payroll inquiries and functions, including processing promotions, terminations, and other personnel changes. This role will also assist the NA Payroll Manager with bi-weekly pre & post payroll preparations, processing of NA payroll for various internal and external vendors, auditing, invoice payments, year-end reporting, year-end tasks, and special projects.
JOB RESPONSIBILITIES:
- Oversee workflow & processing of bi-weekly Payroll (100 to 200 headcount)
- New hire Onboarding
- Communication with retail stores pertaining to employee onboarding – pulling from email and follow up on outstanding issues
- Launch onboarding, follow up & finalize process in ADP, US & CAD
- Creating and maintaining digital employee file folders
- New hire data entry into HRIS & Payroll system
- Maintaining accurate data integrity
- Actioning & organizing employee promotions, transfers, & general updates
- Process employment status changes for North American population
- Process terminations in system - Issuing ROE’s where necessary (Canada) & calculating final pay
- Aiding in various payroll reconciling & preview processes, including ADP data audits, to ensure payroll is processed accurately and timely
- Focus on SOPs & process - creating new & elevating current Payroll/HR processes
- Collaboration with HR team members & cross-departmental stakeholders
- Provide excellent customer service experience daily to all levels of internal & external customers
- Maintain, update & format Excel Payroll Reports on a daily, weekly, bi-weekly bases.
- Provide support to the Payroll Team
- All other duties or projects as assigned
KEY PERFORMANCE INDICATORS:
- Excellent customer service to all internal and external customers
- Accurate data integrity and processing of employee changes
- Timely & accurate processing of Employee paperwork
- Successfully onboarding new hires within days of hire
REQUIREMENTS:
EDUCATION:
- Advanced Diploma or Bachelor’s degree in Business Administration, Human Resources, Finance or Accounting.
EXPERIENCE:
- 2-3 Years of Payroll experience with progressive mindset
- Experience in the retail industry and office environment preferred
- Exposure to US & CAD Payroll is strongly recommended but not required
SKILLS:
- ADP Workforce Now experience in both US & Canadian systems
- Strong verbal and written communication skills with ability to comfortably communicate with individuals at all levels of the organization.
- Highly organized with strong attention to detail & ability to multitask
- Must be able to handle confidential & sensitive information professionally and discreetly.
- Strong time management, analytical & problem-solving skills
- A commitment to providing outstanding customer service
- Program experience required: MS Excel, Word, Outlook
- Ability to meet deadlines, prioritize tasks & maintain high integrity & business ethics
- Positive, professional, and energetic demeanor
- Must be an ambassador of the L’Occitane brand
PHYSICAL & TRAVEL REQUIREMENTS:
- Must be available from Monday to Friday, some weekend work may be applicable during busy seasons
- Must be able to sit and use a computer for prolonged periods of time
- Ability to work a flexible schedule to meet the needs of the business
- Travel may be required (by car or train)
Top Skills
Adp Workforce Now
Excel
Ms Outlook
Ms Word
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