Associate Endpoint Computing Engineer (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

The Associate Endpoint Computing Engineer is responsible for supporting our endpoint products and support teams. This role has a strong focus on support and troubleshooting issues that may arise in our environment, especially across our system imaging process and application packaging, deployment, and license tracking. The ideal candidate will be adept at managing endpoint computing environments, communicating technical details clearly, and collaborating with various teams to ensure seamless operations.

Key Job Functions/Responsibilities

• Provide basic systems management support, particularly around our SCCM and core image.

• Be proficient at Application packaging and deployment, LAN, WAN, Wi-Fi access points

• Track licensed applications and usage, as well as working with vendors to identify and monitor application usage.

• Collaborate with business and procurement personnels on any software audit items.

• Work with the business and associates in troubleshooting issues.

• Assist senior colleagues in identifying critical issues in IT design processes and policies

• Provide advice and support for onsite endpoint support staffs and local site as needed.

• Create, track, and close tickets in problem management remedy application.

• Provide installation, maintenance, and tuning of Windows hardware and software systems.

• Possess sophisticated knowledge of PC desktop configurations, with an emphasis on Win64 Bit platforms, as well as experience with imaging and configuration of hardware and desktop management software.

• Provide mobility support for iOS and Android platforms, such as adding new users, managing accounts, and troubleshooting devices.

• Support an Active Directory domain environment.

• Interface and support business units in the Broadridge locations rollout of new tools and processes to leverage the Broadridge data center offerings.

• Support activities outside of normal business hours occasionally, such as occasional weekend work on system updates.

Basic Skill Level Requirements

Education:

• Bachelor’s degree in a related field or equivalent experience preferred.

• Professional certifications such as A+ Certification, Microsoft Certified Systems Administrator (MCSA)/MCSE/Office 365/CCNA etc. are a plus.

Experience:

• At least 3-5 years of experience in endpoint support roles.

• Experience in Merger and Acquisitions

• Strong working knowledge of Windows operating systems and network technologies.

• Understanding of Desktop Windows scripting and automation

• Understanding of systems management tools like SCCM, BitLocker, Firewall, Spyware utilities, and desktop patching utilities

• Overall knowledge of the hardware and software components of Windows operating system

Skills and Tools:

• Strong Windows technical knowledge

• Competent in SCCM, AppClarity, MS Auto Pilot

• Excellent communications, organizational, and time management skills, with the ability to manage multiple priorities.

• Ability to work as a member of diverse project team and work under tight deadlines.

• Professionalism and patience while working with our associate base.

Recruitment Process

Throughout your application process, you may be asked to connect with us virtually or in-person. Our recruiters will explain how hybrid interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have. 

Background Check Process

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Employment verification

• Education verification

• Credit inquiry

• Canadian criminal record check

Workplace Flexibility

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible. 

At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.

#LI-Hybrid #LI-TN1

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.