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Managing pricing and rebates shouldn’t be a hassle. Enable’s intelligent platform is built for the speed of today’s market, eliminating disconnects between pricing strategy and rebate execution. We help companies to increase profitability and simplify the complex with accurate, AI-powered insights, real-time performance monitoring, agreement optimization, and simplified rebate management.
After securing $291M in Series A-D funding and acquiring Flintfox in 2025, Enable is positioned for continued, significant growth. Since the launch of our flagship product in 2016, we have been rapidly scaling our client base, product offerings, and built a team of top-tier professionals committed to reshaping the industry.
Want a glimpse into life at Enable? Visit our Life at Enable page to learn how you can be part of our journey.
Job Summary
As a Customer Support Specialist, you will be a member of our Customer Success (CS) team. You will work as part of a support team, alongside a Customer Support Manager, to deliver value to our customers through Enable’s software. A key element of your role will be providing frontline support to our customers. This will include solving customer problems, communicating with customers, troubleshooting technical issues, and escalating issues when required. You will also be expected to be involved in business improvement initiatives to improve the customer experience.
We are open to applicants with experience and knowledge suitable for either Associate, Experienced or Senior Customer Support Specialist roles. Title and salary will be based on experience and knowledge.
Duties and Responsibilities
- Have a good understanding of the breadth of the Enable software, enabling you to resolve customer queries
- Provide a friendly and helpful service to customers when they contact Enable
- Triage incoming customer requests independently
- Resolve complex support tasks, with some assistance
- Maintain an understanding of open support queries and escalate issues effectively to peers as and when required
- Partake in key support initiatives, with management support
- Expertly handle customer communications, with management support
- Train and onboard new support team members
- Collaborate with cross-functional teams, including Engineering and Product, to ensure timely resolution of customer issues and product improvements
Knowledge, Skills, and Abilities (KSAs)
- Proven background in Customer Support within a SaaS organization
- Skillful in building relationships with customers and communicating with them clearly
- Strong problem-solving skills with prompt issue identification
- Ability to understand the terms of complex trading arrangements
- Capacity to adapt to evolving software systems, technologies, and customer needs
- Track record of understanding the capabilities of a complex product such as a Fintech SaaS solution
- Capacity to drive process improvements for customer support
- Strong analytical skills to identify patterns in customer inquiries and areas for improvement
- Ability to run training and onboarding for new team members
- Track record in meeting metric expectations
Required Education and Experience
- Experience in a Customer Support role within a SaaS organization
- Proven track record in resolving complex customer queries
- Experience working in a customer-facing role, ideally within a Fintech environment
Preferred Education and Experience
- Bachelor’s degree in a relevant field
- Familiarity with Enable’s software
Supervisory Responsibilities
- Train and onboard new support team members
Total Rewards:
At Enable, we’re committed to your professional development and growth. Starting pay is determined by factors like location, skills, experience, market conditions, and internal parity.
Salary/TCC is just one component of Enable’s total rewards package. Enable is committed to investing in the holistic health and wellbeing of all Enablees and their families. Our benefits and perks include, but are not limited to:
Paid Time Off: Take the time you need to relax and recharge
Wellness Benefit: Quarterly incentive dedicated to improving your health and well-being
Comprehensive Insurance: Health and life coverage for you and your family
Retirement Plan: Build your future with our retirement savings plan
Lucrative Bonus Plan: Enjoy a rewarding bonus structure subject to company or individual performance
Equity Program: Benefit from our equity program with additional options tied to tenure and performance
Career Growth: Explore new opportunities with our internal mobility program
Additional Perks:
Free Food: Complimentary meals, snacks, and drinks on-site in our global offices
Training: Access a range of workshops and courses designed to boost your professional growth and take your career to new heights
Pets: Bring your pets to our welcoming, pet-friendly offices
According to LinkedIn's Gender Insights Report, women apply for 20% fewer jobs than men, despite similar job search behaviors. At Enable, we’re committed to closing this gap by encouraging women and underrepresented groups to apply, even if they don’t meet all qualifications.
Enable is an equal opportunity employer, fostering an inclusive, accessible workplace that values diversity. We provide fair, discrimination-free employment, ensuring a harassment-free environment with equitable treatment.
We welcome applications from all backgrounds. If you need reasonable adjustments during recruitment or in the role, please let us know.
Enable Toronto, Ontario, CAN Office
545 King St W, Toronto, Ontario, Canada, M5V 1M1
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
