Associate ClaimCare Advisor Auto

Associate ClaimCare Advisor Auto

Are you looking for an exciting opportunity that will take your career to the next level? Here is your chance to make a difference by helping people who have experienced loss and misfortune. It’s an innovative and challenging role that requires exceptional customer service and attention to detail. If you thrive in dynamic, fast-paced environments where you can provide support and guidance, investigate, negotiate and settle claims, then the Associate Claims Advisor, Auto role is for you.

This position could be the perfect opportunity to jump-start your career, and the possibilities to grow and develop are endless. When you join our Claims team, you are not just starting a new job, you are starting your career at Gore Mutual.

Responsibilities:

• Investigate claims and determine coverage under a customer’s policy
• Inform and educate customers about the claims process
• Process claims payments and ensure accurate information is captured within our claims system
• Deliver exceptional customer service to our customers and brokers

Requirements:

• 1-3 years of customer service experience is required
• Undergraduate or post-secondary degree is required
• Insurance industry experience, call center experience, or experience within a brokerage setting is preferred
• Actively pursuing your CIP designation is preferred
• Strong customer service skills
• Ability to work well under pressure with minimal supervision
• Able to multi-task between a variety of responsibilities, projects, and deadlines
• Strong computer skills and knowledge of Microsoft Office Suite
• Excellent written and verbal communication skills

Permanent, Full-Time

Hybrid: This is a hybrid role that includes the flexibility to work remotely 3 days per week and in-person in our Cambridge facility 2 days per week (Wednesday and Thursday).

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