AppOps, Lead

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
 
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

Reporting to the Leader, Debit, T&O, this vacant Technical, Lead role will take ownership of our application operationalization efforts. This role is for a seasoned professional with a deep understanding of cloud platforms, automation within an Agile environment. You will lead the charge in optimizing and scaling applications, driving operational excellence, and ensuring secure, reliable, and efficient application delivery.

What You Will Do:

• Lead the operationalization and stability of Debit application, ensuring seamless deployment, monitoring, and management. Implement and oversee processes that enhance the reliability, scalability, and performance of the application.

• Provide strategic technical direction to the AppOps team and developers, Mentor and guide team members to foster a culture of continuous improvement, collaboration, and innovation.

• Lead optimization initiatives by leveraging comprehensive monitoring, diagnostic tools, and analytics. Use data-driven insights to proactively address potential issues.

• Develop, manage, and provision infrastructure to support application scalability and automation.

• Manage and optimize the use of native tools, including server-less architectures, microservices, and managed services, to support scalable application operations.

• Lead the development and implementation of automation solutions that reduce manual interventions, such as self-healing and auto-scaling systems, streamlining cloud infrastructure and application management processes.

• Collaborate with development, operations, and security teams to embed security best practices into all aspects of the application lifecycle.

• Lead the management of application and infrastructure certificates, ensuring they are kept up to date and secure. 

• Oversee vulnerability management processes, including scanning, assessment, prioritization, and remediation to maintain a robust security posture.

• Lead the Incident call as tech SME and also provide guidance to restore the functionality.

• Oversee change management by reviewing and approving the changes to make sure its complaint with the process and recommend changes as required to avoid downtime and impacts. 

• Work closely with developers to implement deployment strategies that ensure little to no application downtime, including canary deployments, blue-green deployments, and rolling updates. Ensure robust rollback and failover procedures are in place.

• Lead the design and implementation of automated post-implementation verification (PIV) processes to ensure the stability and functionality of applications after each release. Collaborate with QA and development teams to automate end-to-end testing and validation.

• Instill a sense of ownership for applications, features, and services across the team, driving accountability throughout the software development lifecycle.

• Establish and track key application (KPIs, SLI, SLO, SLA) and Customer Experience metrics to ensure operational excellence and inform continuous improvement efforts.

• Work alongside technical document writers to create and maintain comprehensive documentation for systems, automations, and operational processes. Ensure knowledge is shared across teams to build a resilient operational environment.

• Leading on-call support for critical application operations to ensure 24/7 availability and quick resolution of incidents.

What You Bring:

• Bachelor's degree in Computer Science, Information Technology, or related field.

• 5-8+ years of experience in AppOps, DevOps, or SRE roles, with at least 3-5+ years in a technical leadership capacity overseeing large-scale, cloud-based applications.

• 5-8+ years of experience leading Agile and DevOps transformation within teams, driving continuous integration, continuous delivery (CI/CD), and Infrastructure-as-Code (IaC) practices.

• 5-8+ years of expertise in driving cross-functional teams (developers, SRE, QA, security) to deliver highly available, scalable, and resilient applications.

• 5-8+ years of experience in Infrastructure like Load balancers, Firewalls, Virtualization and automation technologies (Terraform, Ansible, Chef, Pulumi) and ability to guide teams in adopting best practices.

• 5-8+ years of experience with SRE principles and practices, including SLAs, SLOs, and error budgets, to drive operational excellence and reliability.

• Proven track record in designing and implementing monitoring, alerting, and observability frameworks using tools like Prometheus, Grafana, ELK, Dynatrace, and Splunk to ensure proactive issue detection and resolution.

• Proficiency in programming languages (Java, Python, YAML, Go etc.)

• Ability to mentor and develop engineering talent, fostering a culture of continuous improvement, automation, and end-to-end ownership of services.

• Certifications in relevant cloud technologies and automation tools (e.g., Azure, AWS, Kubernetes, Terraform) are a plus.

• Certifications in cloud technologies and automation tools are a plus.

• Eligibility to work for Interac Corp. in Canada in a Full Time Capacity.

• Additional nice-to-haves: Site Reliability Engineering (SRE) Certification, ITIL Foundation, Microsoft Certified: Azure Administrator Associate (or similar across AWS, GCP, etc.), Certified Kubernetes Administrator, Terraform Associate Certification

What We’re Offering: 

The hiring range for this position is $140,000-$160,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes: 

• Generous vacation and wellness days to help you recharge 

• Comprehensive employer-paid benefits coverage for peace of mind 

• Market-leading employer-funded RRSP program to invest in your future 

• Flexible hybrid work model for better work-life balance 

• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family 

• Pregnancy and parental leave top-up to support growing families 

• Charitable donation matching with United Way to amplify your impact 

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.

• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.

• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.

• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at [email protected]. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.