ITProfound Inc. Jobs

Application Support Specialist - Senior

ITProfound Inc.

Application Support Specialist - Senior

Reposted 6 Days Ago

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In-Office

Toronto, ON, CAN

Senior level

In-Office

Toronto, ON, CAN

Senior level

Provide senior-level application support for Salesforce-based SaaS applications: manage incident/ticket queues and SLAs, prioritize and escalate incidents, maintain knowledge base, deliver end-user support, and administer identity and access (Microsoft Entra ID, FIDO2 token lifecycle).

The summary above was generated by AI

We do have a job opening for Application Support Specialist - Senior for our direct client Province of Ontario. The position details are given below:

Job Details:

Job ID: RQ11184 - Application Support Specialist - Senior

Client : Health Services Cluster

Location : 56 Wellesley Street West, Toronto, Ontario

Duration: 1 year + Extension

Type: Onsite

Job Description:

MUST HAVES:

Salesforce & SaaS Platform Knowledge

o Experience supporting Salesforce-based applications

o Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)

Incident & Ticket Management

Demonstrated ability to:
Manage ticket queues and SLAs
Prioritize incidents based on impact/urgency
Escalate appropriately while ensuring closure quality
Maintains clear, searchable knowledge base entries

Customer Support & Service Orientation

Proven experience providing end-user support in a SaaS environment
Strong customer-first mindset
Ability to manage high-pressure situations and user expectations

Identity & Access Management

Identity-directory administration (e.g., Microsoft Entra ID): security groups, B2B guest invitations, approver / Entitlement Management
Hardware authentication token (FIDO2) lifecycle management

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