Application Support & QA Specialist

Job Title: Application Support & QA Specialist

The Pay Range for this role is $28.85 to $38.88 per hour

Job Summary:

The Application Support & QA Specialist is responsible for providing end-user support for ERP systems and other business applications across multiple manufacturing facilities. The role also supports the testing and deployment of reports, applications, and scripts, while collaborating with the ERP & Development team and system architects.

Responsibility:

• Provide end-user support for ERP systems and other business applications
• Log, track, and manage all support requests within the ticketing system
• Train end users on current and newly implemented systems and processes
• Maintain and update documentation for common support issues and resolutions
• Test and deploy reports, applications, and scripts as required
• Participate in business project meetings related to implementing new systems or modules
• Collaborate with system architects and IT team members to review and provide feedback on design documentation from a support perspective
• Assist in ensuring smooth system functionality across multiple manufacturing facilities
• Support continuous improvement initiatives related to systems and processes.

Academic/Educational Requirements:

• Diploma or degree in Computer Science, Information Technology, or a related field, or equivalent experience

Required Skills/Experience:

• Strong technical aptitude with attention to detail
• Excellent analytical, conceptual, and problem-solving skills
• Strong planning and organizational abilities
• Effective communication skills with both technical and non-technical audiences
• Proficiency in Microsoft Office applications (Excel, Word, Outlook)
• Experience working with Windows client and server environments
• Working knowledge of relational databases (ability to query and perform updates)
• Experience with ERP systems (e.g., Infor, Dynamics, SAP) is considered an asset
• Working knowledge of object-oriented design is an asset
• Familiarity with reporting tools such as SSRS is an asset
• Understanding of Microsoft SQL Server, including database objects (tables, views, triggers, stored procedures), is an asset

What Linamar Has to Offer:

•  Competitive Compensation
• Employee Benefits package includes but not limited to, Drug, Dental & Vision etc.
• Opportunities for career advancement.
• Sustainability Council
• Community based outreach supporting both local and global initiatives and charities.
• Discounts for local vendors and events, including auto supplier discounts.

About Us:

At Salford Group, a Linamar Company, we are industry leaders in agricultural equipment innovation, committed to advancing farming practices through precision technology. With a focus on quality, sustainability, and customer success, we cultivate a collaborative work environment where employees can grow and make a global impact

Linamar is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act.  Linamar will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process.  Accommodations will be provided upon request.