Application Engineer, EDI & OMNI Systems

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Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview:

The Application Engineer will be responsible for guiding, building, and managing the retail and commercial order management systems and platforms, enabling modernized solutions to facilitate consistent and improved development and deployment that run independently by the technology and business teams.

Additionally, the Application Engineer for Omni Systems will support the configurations, solution designs of applications and modules, which are easily maintained and modified by the end users. This individual will collaborate with internal and external teams, while communicating cross functionally with developer, champions, and partners, achieving agile and progressive goals and measures to delivery seamless experiences to the users across various business functions. They will focus on creating and building creative values, modernized approaches, and solutions to deliver exceptional customer journey and business results.

What You'll Do:

• Coordinating with the cross functional teams to understand the reported issues, ensure its prioritized and actioned for root-cause analysis, impact analysis on other business processes and systems, and communicate to the appropriate business units for the next steps and resolutions in timely manner.
• Gather requirements, design, and lead the stable, scalable solutions, and implement improved configurations, system processes, architecture, and reports.
• Support internal and external training needs of the business by creating relevant documentations, assist and lead the sessions, while ensuring materials are kept up-to-date and available to all system users. 
• Actively engage with stakeholders to gain firsthand insights, experience into current operations and surrounding systems, and identify areas for improvements and effective gains.
• Performing relevant SOX control validations surrounding processes and systems as per control-design.
• Providing input and insights to support future system functionalities and development requested from various operational and commercial teams.
• Identifying potential gaps in systems and related integrations, processes, and determining necessary workarounds or system changes.
• Ensuring process integrity by documenting current and future business processes and reinforcing consistent adoption and execution of these processes across all relevant stakeholders.
• Providing both QA and user acceptance test scenarios, participating, and guiding in testing to ensure all commercial solutions are working as expected prior to deployment to business users.
• Discovering and modernizing the business processes, systems, and platforms to ensure efficient and effective seamless flow of data and experiences.
• Assisting data analysts, applications engineers, developers, and other stakeholders in the determining requirements for new reports and dashboards for users of the commercial systems.
• Collaborates with the technical and subject matter experts to analyze the trade-offs between usability and the performance needs of the systems.
• Ensuring all data being provided to external sources from commercial systems is complete and accurate, if required, work with relevant teams to validate and mandate the data inconsistencies.
• Other duties as assigned.

Let's Talk About You:

• 3-5+ years of experience as a commercial business analyst, consultant, or engineer, implementing Order Management Solutions across various Enterprise Applications platforms.
• Dynamics 365 Commerce Functional Consultant certification or equivalent is strongly preferred.
• Certification such as CBAP, PMI-BAP, or accompanying certification MSFT, Azure, Cloud, Salesforce services are also an asset.
• Must have strong working experience in D365 ERP, Power Platform, Salesforce, and D365 CE is an asset.
• Advanced understanding of Power Platform, Power App, and Power Automate applications.
• Cloud, networks, server, IT security, and programming.
• Specialist in at least one programming language (e.g., Python or Java).
• Comprehend and compose complex SQL and M Queries.
• Intermediate to advanced understanding and experience in headless commerce engine, business process, and unified data.
• Excellent verbal and written communications skills and presentation skills.
• Ability to think innovatively, solve complex problems and present solutions in clear and compelling terms.
• Absorb and apply the latest technology and trends within the software design, architecture, and engineering.

Working Conditions:

• Hybrid: A split between remote and in-office working model
• Travel up to 25%

What’s in it For You?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday.  We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at [email protected].