Analyst III, Platform Support

Your Moneris Career – The Opportunity

We are expanding and modernizing a number of technology operations tools and services and are seeking an experienced Platform Support Analyst to join these exciting efforts.

Location: You will be based in our Toronto, Montreal, Sackville, or Burnaby office, balancing in-office collaboration with remote flexibility.

Reporting Relationship: You will report to the Manager, Platform Support

Posting Type: Replacement Position

Salary Range: The expected base salary range for this role is $85,000 - $102,000

Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

Your Moneris Career - What you'll do

• Provide support during core hours for our internal stakeholders, vendors, and clients on the Certification environment for Gift & Loyalty.

• Investigate and resolve certification issues end to end, independently or in collaboration with incident management teams.

• Coordinate and lead database/infrastructure/development and other support teams as required to diagnose, troubleshoot, and resolve complex support issues beyond the immediate application code and server infrastructure.

• Solve immediate application problems through configuration changes, data modification, server/database commands, or other methods as required. Executes a variety of documented and ad-hoc solution options independently. For more complex application issues, helps identify the root cause of problems and remediates them.

• Assist development team with testing applications and related components in support of platform evolution and application changes.

• Provides input to the design of new application software changes and merchant integrations that improve the reliability or operational efficiency of the platform.

• Create and maintain process and/or troubleshooting documentation in the support knowledge base.

Your Moneris Career - What you bring

• Degree or diploma in information technology, system administration, information systems management, or similar disciplines and/or equivalent work experience.

• Minimum of 4 years of experience supporting and managing both in-house built and vendor applications.

• Proficiency in basic administration and operation of Linux and Windows operating systems as appropriate for the platform through education, certifications, and/or work experience.

• Proficiency in multiple scripting languages including Bash/Sh, PowerShell, Windows Batch, or others.

• Proficiency in database technologies such as MSSQL.

• Proficiency in eXtensible Markup Language [XML] and REST.

• Experience with application and system monitoring and management tools including, building custom modules and adapters.

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers

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Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.