Analyst, Configuration Management

Your Moneris Career - The Opportunity

As the Analyst, Configuration Management, you will lead the efficient design, accuracy, quality and security of the configuration management database (CMDB), and oversees the end-to-end sustainment process of configuration data within the CMDB.

Location: You will be based in our Toronto office, balancing in-office collaboration with remote flexibility.

Reporting Relationship: You will report to the Senior Manager, IT Service Management.

Posting Type: Replacement Position.

Salary Range: The expected base salary range for this role is $85,001 - $119,002.

Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

Your Moneris Career - What you'll do

• Lead the efficient design, accuracy, quality and security of the configuration management database (CMDB); oversees the end-to-end sustainment process of configuration data within the CMDB.

• Designs and oversee the implementation of improvements to existing configuration management processes and discovery schedules.

• Lead the Control Board (CCB) meetings with the CI Owners; publishes minutes and tracks action items. Additionally accountable for the developing and maintaining an effective Configuration Control Board (CCB) process to ensure effective governance and quality of the CMDB and supporting components.

• Design, develop and oversee service maps to define and document all IT services.

Your Moneris Career - What you bring

• Bachelor's degree or diploma in information technology, system administration, information systems management or similar disciplines.

• Minimum of 5 years of experience within a Configuration Management role.
  ITIL and/or other ITSM designation required.

• Experience with a recognized process and/or service-mapping framework.

• Proficient in TCP/IP networking and network infrastructure components.

• Proficient in server, storage, and database components.

• Proficient in leading projects or project steps and communicating progress/approach with technical and non-technical peers/clients.

Your Moneris Career - What you get

At Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.

• Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA).

• Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan.

• Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace

• Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives.

• Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs.

• Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts.

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers.

AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

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Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.