Analyst, CMI (Billing)

As a recognized national law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy.

When you start a career with Miller Thomson, you join a firm that puts its people first. We provide the opportunity to influence the course of your career, community, and workplace with the support and backing of a national organization. While teamwork and collaboration are hallmarks of our culture, we accept and encourage individuality. You can expect a friendly, safe, and supportive environment where your colleagues will rally around to help you succeed.

Find the spark that will propel your career to new heights. Apply today to join a firm that is dedicated to you.

We are seeking an Analyst, CMI (Billing) to join our team in any of our offices!

The CMI Analyst is responsible for the ongoing maintenance, accuracy, and integrity of client and matter information within the firm’s systems. The role ensures that client and matter records remain current, complete, and aligned with billing requirements, client guidelines, e-billing systems, and compliance standards.

Through the proactive management of matter data, billing arrangements, payer information, rate structures, and client requirements, the CMI Analyst helps prevent billing issues, invoice rejections, write-offs, and operational inefficiencies.

The role supports data quality, billing compliance, operational consistency, and reporting accuracy while enabling a seamless experience for lawyers, finance teams, and clients. By maintaining reliable client and matter data, the CMI Analyst contributes to the improvement of operational efficiency, reduced rework, stronger billing compliance, and enhanced client service.

Key Responsibilities:

Client Matter Intake

• Client & Matter Intake modification after opening matter: Review and validate modification requests for matters; Verify payer entities, billing arrangements, and client requirements; Ensure compliance with firm policies, KYC requirements, and client guidelines.

Billing & Compliance Support

• Coordinate with lawyers, legal assistants, billing teams, and e-billing teams to resolve missing information.

Data Quality & Governance

• Maintain accurate client and matter records.
• Perform data quality reviews and audits.
• Identify trends and recurring intake issues.
• Recommend process improvements to increase accuracy and efficiency.

Stakeholder Support

• Act as a subject matter expert for client and matter intake processes.
• Provide guidance and training to legal assistants and business professionals.
• Support continuous improvement initiatives and process standardization.

Rate & Billing Arrangement Management

• Review, validate, and maintain client rate structures, billing arrangements, alternative fee agreements (AFAs), discounts, and special billing terms within firm systems.
• Ensure approved rate agreements and billing instructions are accurately configured at matter opening and updated as required.
• Verify compliance with client engagement terms, outside counsel guidelines, and billing requirements.
• Partner with lawyers, legal assistants, Billing, and E-Billing teams to resolve rate-related issues and discrepancies.
• Maintain the integrity of rate and billing data to minimize billing errors, invoice rejections, write-offs, and rework.
• Support the implementation of rate updates and client-specific billing arrangements across all offices.

What You'll Bring:

• College diploma or degree in Administration, Accounting, Finance, Legal Administration, or a related field.
• 3-5 years of experience in Client & Matter Intake, Billing, E-Billing, Finance Operations, or Legal Administration.
• Bilingualism in French and English is an asset.
• Experience working with Aderant or a similar legal practice management system.
• Strong understanding of law firm billing processes and compliance requirements.
• Advanced proficiency with Microsoft Office, iManage an asset.
• Experience working in a professional services or law firm environment preferred.

What we offer:

We believe in the importance of a Total Compensation package, ensuring our mix of salary, benefits, and perks are competitive within the market as well as a work-life balance. We offer:

• A comprehensive Benefits package that includes Health, Dental and Vision Care, Employee Assistance Program, Life Insurance, Short Term and Long Term Disability Insurance, 3+ Weeks’ Vacation and 10 Personal Days;
• A Diverse and Inclusive Workplace;
• Flexible working options;
• Maternity Leave Top-up;
• A Firm matching Group Retirement Savings plan;
• An individual TFSA with low fund management fees and competitive investment options;
• Employee Assistance Program to support you and your family;
• A wellness spending account to foster employee well-being;
• Professional Development opportunities;
• Employee appreciation events;
• Charitable giving programs. 

Compensation:

We offer a market-leading total rewards package with the expected range of the annual salary to be between $58,980 - 85,366.

The final salary is influenced by the location of the incumbent and may fluctuate based on the qualifications, skills, and market considerations, ensuring alignment with internal and external pay equity standards.

Who we are:

Miller Thomson LLP is one of Canada’s fastest-growing national business law firms, with ten offices across the country. Our consistent ability to provide practical, creative and cost-effective advice, combined with an unyielding service commitment to our clients and a strong dedication to our lawyers, staff and the communities in which we practice, gives us a unique position in the Canadian legal industry.

Miller Thomson LLP is an equal-opportunity employer and is committed to equity, diversity, inclusion, and accessibility.

This is a newly created role and does not replace an existing position.

While we thank all applicants for their interest, due to the high volume of applications we receive, we are unable to respond to queries individually, and only those selected for an interview will be contacted. No phone calls or agencies, please.

Miller Thomson will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our People and Culture department of the nature of the accommodation that you may require, to ensure your equal participation.