Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.
At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation.
What You Will Do and Learn
We are hiring an AI Training & Enablement Lead to drive firm-wide adoption of our AI platform and agentic tools. In this role, you are responsible for end-to-end execution, not just strategy. You will design, create, and deliver the training programs, enablement materials, release communications, and change management plans that help 700+ consultants integrate AI into their daily work.
You will own the full lifecycle of user enablement: from onboarding new users, to managing release rollouts, to measuring adoption and identifying friction points. You’ll have access to support resources, while playing a leading role in building and delivering impactful solutions.
In this role, you can expect to:
Training Program Design & Delivery
- Build and maintain role-based training curricula for different personas (consultants, architects, engagement leads, practice leaders) aligned to the AI platform's capabilities and governance requirements.
- Create hands-on workshops, quick-start guides, video walkthroughs, prompt libraries, and reference materials that consultants can use in the flow of work.
- Facilitate live training sessions (virtual and in-person) for platform onboarding, new feature releases, and advanced use-case enablement.
- Develop and manage an internal certification or proficiency program to track and incentivize AI skill development.
Release Management & User Enablement
- Own the user-facing release process: coordinate with the AI platform vendor and internal technical teams to translate product updates into clear, actionable enablement content.
- Manage release notes, feature announcements, and "what's new" communications for each platform update.
- Build and maintain a centralized enablement hub (knowledge base, FAQ, resource library) that serves as the single source of truth for all AI-related guidance.
- Establish feedback loops with end users to surface adoption blockers, training gaps, and feature requests.
Change Management & Communications
- Design and execute change management strategy for the AI platform rollout, including stakeholder mapping, resistance planning, and leadership alignment.
- Draft internal communications (emails, Teams updates, town hall talking points) that build excitement and reduce friction around new AI capabilities.
- Identify and activate AI Champions across practices to scale peer-to-peer learning and create organic adoption momentum.
- Partner with practice leaders and HR to integrate AI enablement into performance reviews, career development, and onboarding for new hires.
Adoption Measurement & Continuous Improvement
- Define and track adoption KPIs: active user rates, feature utilization, training completion, satisfaction scores, and time-to-value metrics.
- Conduct regular pulse surveys and user interviews to assess enablement effectiveness and identify areas for improvement.
- Report adoption progress and risks to leadership on a regular cadence, providing actionable recommendations.
- Continuously iterate on training content and delivery methods based on data and user feedback.
Skills & Experience:
Required
- 5-8+ years of experience in training, enablement, change management, or L&D, with at least 2 years focused on technology or platform adoption.
- Proven ability to design and build training programs from the ground up, including curriculum development, content creation, resource design, and hands-on delivery.
- Strong facilitation skills: you are comfortable leading workshops for groups ranging from 10 to 200 people, both virtually and in person.
- Proven ability to translate complex technical concepts into accessible, engaging content for non-technical audiences.
- Outstanding written and verbal communication skills, with a proven ability to craft clear, concise internal communications that effectively engage audiences.
- Experience working in professional services, consulting, or technology firms.
- Comfortable working in fast-paced environments with evolving priorities, and able to navigate ambiguity without a predefined playbook.
Preferred
- Prior experience with change management frameworks (Prosci, ADKAR, or equivalent). Certification.
- Hands-on experience with generative AI tools (ChatGPT, Claude, Copilot, or similar). You do not need to be an engineer, but you should be a confident, daily user.
- Experience managing enablement for SaaS platform rollouts (Salesforce, Anaplan, ServiceNow, or similar enterprise tools).
- Familiarity with instructional design principles and e-learning authoring tools (Articulate, Loom, Camtasia, or equivalent).
- Background in or exposure to consulting delivery models, T&M billing, and the dynamics of utilization-based businesses.
- Experience building and activating champion or ambassador networks within large organizations.
Spaulding Ridge’s Commitment to an Inclusive Workplace
When we engage the expertise, insights, and creativity of people from all walks of life, we become a better organization, we deliver superior services to clients, and we transform our communities and world for the better.
At Spaulding Ridge, we believe our team should reflect the rich diversity of society and we take seriously the responsibility to cultivate a workplace where every bandmate feels accepted, respected, and valued for who they are. We do this by creating a culture of trust and belonging, through practices and policies that support inclusion, and through our employee led Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD and Mental Wellness Alliance.
The company is committed to offering Equal Employment Opportunity and to providing reasonable accommodation to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Spaulding Ridge and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our VP of Human Resources, Cara Halladay ([email protected]). Requests for reasonable accommodation will be considered on a case-by-case basis.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
