AI Ops Business Analyst

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department OverviewThe Missions & Insights team builds the platforms that power real-time public safety operations, with a strong focus on AI-driven solutions and automation. We are constantly optimizing our operational pipelines to ensure our mission-critical technology is delivered and maintained with speed, stability, and scale. This role is crucial for identifying and automating key operational processes, creating the "Gems" that streamline our AI development, testing, and deployment lifecycle. At Motorola Solutions, we help people be their best in the moments that matter by ensuring our backend systems are as resilient as the first responders we serve.
Job Description

We are hiring an AI Ops Business Analyst to drive efficiency and reliability within our AI operations by building automated solutions and optimizing internal processes. At Motorola Solutions, we believe that "Solving for safer" starts with operational excellence. This role is designed for a highly organized, technically astute individual who has a proven track record of implementing formal AI automation workflows. You will not just document processes; you will be the catalyst that moves AI projects from development to production seamlessly.

The ideal candidate will bridge the gap between AI development, IT operations, and business stakeholders. You will use data and process mapping to identify opportunities for automation, acting as a force multiplier for our engineering teams. By reducing manual toil through formal automation implementation, you enable our experts to focus on uniquely human work—innovation, critical thinking, and empathy—to keep communities, schools, and businesses safer everywhere.

Basic Requirements

Technical Expertise

• Formal AI Automation Implementation to successfully transition manual AI/ML workflows into fully automated, production-ready pipelines
• Advanced English Proficiency to communicate effectively across global technical and business teams
• Process Mapping & Flow-charting to identify bottlenecks and manual steps ripe for automation
• SDLC Knowledge to align automation strategies with software development lifecycles
• Jira Proficiency to manage internal product backlogs and documentation
• CI/CD & Infrastructure-as-Code concepts to ensure automated solutions support modern deployment pipelines
• Basic Scripting Logic understanding to evaluate technical feasibility with engineering teams
• MLOps Principles to optimize model retraining and data governance workflows
   

Professional Experience

• 6+ years of experience as a Business Analyst, Technical Product Owner, or Process Improvement Analyst within a technical software domain
• Direct experience delivering automation projects where you served as the primary driver from requirement gathering to final implementation
• Requirements Elicitation to translate operational needs into clear user stories and acceptance criteria
• ROI & Performance Metrics definition to track operational efficiency gains and reduced time-to-deployment
   

Soft Skills & Attributes

• Cross-Functional Collaboration to partner with engineers and IT operations for seamless solution integration
• Exceptional Organizational Skills to manage multiple internal backlogs simultaneously
• Active Problem-Solving to proactively seek out inefficient processes and fix them with repeatable solutions
• Analytical Narrative Building to translate complex technical processes into business-value language

#LI-RD1

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanYes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.