AI Integration Developer

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth
• Excellence

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected].

AI Disclosure Statement

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

Your role as an AI Integration Developer

As an AI Integration Developer in the Provider Stream group, you will be part of the team responsible for bridging advanced automation technologies with our clinical operations. The mission is to build the "Intelligent Provider" infrastructure—developing the systems that eliminate administrative burden and enhance clinical decision-making.

This role is a high-impact hybrid of AI and Backend Engineering. Responsibilities of this role include building secure, scalable pipelines that allow us to leverage the best existing solutions in a high-stakes medical environment. You will ensure that every automation is grounded, validated, and production-ready.

What you'll be doing

• Scalable Backend Architecture: Design and maintain high-concurrency microservices and APIs that serve as the backbone for provider-facing automation tools.
• Systems Integration: Architect robust Agentic workflows and integration layers to connect internal clinical data with external reasoning engines and automation services.
• Infrastructure & DevOps: Manage the deployment, scaling, and reliability of integration services using containerization, CI/CD, and infrastructure-as-code.
• Validation Frameworks: Build automated testing and evaluation pipelines to measure the accuracy, safety, and reliability of system outputs before they reach clinicians.
• Security & Privacy: Implement rigorous data-masking and secure transmission protocols to ensure all integrations meet PHI (Protected Health Information) standards.
• Observability: Develop deep monitoring and tracing for integrated systems to track performance, latency, and cost-efficiency.

For this role you will need

• Strong Backend Core: 5+ years of experience in Python (FastAPI/Django) or similar languages, with a mastery of distributed systems and event-driven architecture.
• DevOps Expertise: Proven experience with AWS (Bedrock, Lambda, ECS), Terraform, and Kubernetes to ensure system scalability and high availability.
• Integration Experience: Practical knowledge of connecting disparate systems via REST/gRPC, managing rate-limits, and handling asynchronous task queues (e.g., Celery, Redis).
• Validation & Quality Mindset: Experience building Evaluation systems in an LLM context using tools such as Langsmith or similar —you believe in data-driven validation over manual "vibes-based" testing.

We'd love to hear from you if you have

• Security-First Approach: Deep understanding of securing cloud environments and handling sensitive data in a regulated industry (SOC2, HIPAA, or PIPEDA).
• Bilingualism: Essential for validating and troubleshooting system outputs that serve both our French and English clinical staff.

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up