We are looking for a Content Coordinator to build and maintain the content foundation that powers TouchBistro’s AI-driven support experiences. This role is ideal for someone who enjoys simplifying complex information, has strong technical writing skills, and thrives at the intersection of content strategy, product knowledge, and operational excellence.
You will be responsible for managing the full lifecycle of AI-support content, including research, drafting, structuring, tagging, quality assurance, and ongoing optimization. The ideal candidate is detail-oriented, curious, and comfortable partnering across departments to ensure every AI-generated response is accurate, helpful, and aligned with TouchBistro’s standards.
Your Impact- Create and maintain clear, accurate product-support and workflow documentation designed for conversational AI interactions
- Translate internal resources such as KB articles, SOPs, release notes, and troubleshooting guides into structured, AI-ready content
- Identify content gaps and proactively develop new materials to support evolving features and customer needs
- Apply metadata frameworks including tags, categories, intents, and versions to improve retrieval and context within AI systems
- Audit and update content to reflect new releases, workflow updates, terminology changes, and policy revisions
- Monitor chatbot performance and identify opportunities to improve accuracy, deflection, and customer experience
- Validate AI responses for correctness, tone, clarity, and alignment with support practices
- Partner cross-functionally with Product, Customer Success, Operations, L&D, and AI Systems to maintain a single source of truth for support content
- Support the development of standards, style guides, and processes that help scale our AI knowledge ecosystem
- You have 2 to 4 years of experience in content management, technical writing, enablement, or knowledge operations.
- You are a strong writer and editor with the ability to simplify technical concepts for diverse audiences.
- You have experience managing content lifecycles and working with multiple stakeholders across the business.
- You are familiar with conversational AI tools, knowledge bases, structured content formats, or metadata systems.
- You bring high attention to detail with a focus on accuracy, consistency, and clarity.
- You may have experience with AI grounding, JSON, tagging frameworks, SaaS support environments, or platforms such as Salesforce, Gainsight, or Zendesk.
- You may also have an understanding of restaurant technology, POS systems, or customer support workflows.
As part of Ontario’s Pay Transparency requirements, TouchBistro is committed to open and equitable compensation practices. Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth. The final offer amount for this role will depend on geographical region, applicable experience, and the skillset of the candidate.
Salary is based on relevant skills, experience, and internal equity. This posting reflects an existing vacancy. Artificial intelligence (AI) tools may be used to support parts of the recruitment and selection process; however, all hiring decisions are made by our hiring managers and recruitment team.
What We Offer
At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful.
The Perks:
- Generous Time Off Program
- Health, Dental, and Vision Benefits
- Flexible Health and Wellness Plan
- Parental Leave & top up
- Employee Assistance Program
- Professional Development
- Volunteer Program
- Monthly Lunches
About Us
TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and we know that while passion is plenty in the restaurant industry, time and money usually aren’t. Providing the most essential front of house, back of house and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience.
TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process.
Top Skills
TouchBistro Toronto, Ontario, CAN Office
1100-85 Richmond St W, Toronto, Ontario, Canada, M5H 2C9
