AI and DevOps Platform Support Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
We are seeking an experienced and motivated Manager to lead our AI and DevOps Platform Support team in Canada. This role is responsible for ensuring the stability, reliability, and performance of our critical AI and DevOps platforms. The team supports a wide range of services, including multiple AI applications, developer tools, and CI/CD pipeline technologies used by teams across the organization. The ideal candidate will lead a team of support engineers, manage incident and problem resolution, and collaborate with engineering and development teams to improve platform services and supportability. Involved in short- to medium-term planning of actions and resources for own area.
Responsibilities:
Qualifications:
- 10+ years relevant experience
- Relevant experience in a technical leadership or management role with demonstrated success in building and scaling a high-performing support team
- Experience of senior stakeholder management
- Project management with demonstrable results in improving IT services
- Exceptional communication and presentation skills, with the ability to articulate a technical vision and report on key metrics to senior leadership
- A strong track record of developing and executing a strategic roadmap for a technical platform, balancing new features with a dedicated "book of work" for stability
- Demonstrable experience leading resilience initiatives such as wargaming, disaster recovery planning, and incident response simulation
- Effectively share information with other support team members and with other technology teams.
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholders
- Hands-on experience with modern observability and monitoring tools (e.g., Prometheus, Grafana, Splunk)
Education:
- Bachelor’s/University degree, Master’s degree preferred
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Applications Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location Full Time Salary Range:
$145,100.00 - $217,700.00------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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This job opening is for an existing job vacancy.
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