At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Agent Concierge Representative? Globe Life is looking for an Agent Concierge Representative to join the team!
This role is responsible for guiding aspiring insurance agents through the state licensing process by maintaining regular contact via text, phone, and email to engage and encourage them during exam preparation. The role requires staying current on state licensing requirements, including required pre-exam coursework, to ensure each candidate is prepared to pass the licensing exam on their first attempt, while providing weekly progress updates to agency partners.
This is a remote / work-from-home position. The shift time is 10am to 7pm after training.
What You Will Do:
- Proficiently handle a pipeline of 150-200 new hires, assisting them through various stages of the licensing coursework (US ONLY) (LND ONLY).
- Maintain detailed and accurate notes within MS Access.
- Accurately communicate state licensing requirements for state licensing exams.
- Communicate accurately and effectively, via written (email & text) and phone interactions.
- Build strong rapport with new hires, hiring managers and Agency Owners.
- Make outbound and take inbound calls daily.
- Update management team regarding state pre-licensing requirements, as new information is given.
- Meet with supervisor regularly to stay informed about any changes in policies, procedures, regulations, business initiatives and/or technologies.
What You Can Bring:
- High School Diploma or equivalent.
- Licensed in Lines of Authority (LOA) for Life and Health is a plus, but not required.
- Prior work experience in a call or contact center is recommended.
- Strong attention to detail and organizational skills.
- Strong customer service skills, primarily via phone.
- Intermediate MS Office skills; Excel and Access used daily.
- Ability to work across multiple technologies.
- Ability to self-manage daily workflow in a multi-task environment.
- Ability to adapt to change quickly and seamlessly.
- Ability to build strong rapport with newly recruited sales agents to support them through the licensing process.
- Ability to function both independently and as part of a team.
- Prior knowledge of the insurance licensing process is a plus, but not required.
Applicable To All Employees of Globe Life Family of Companies:
Reliable and predictable attendance of your assigned shift.
Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
