Administrator - Vehicle Supply Chain

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

JOB INPUTS

·         Using the Holman Licensing Application, send dealers P.O. packages for all orders, ensuring 100% accuracy for delivery instructions and initial licensing, including urgent/non-PriceNet orders

·         Support vendor and internal customers re: delivery, vehicle logistics, licensing, other VSC related questions to ensure a successful delivery.

·         Process Purchase & Leasebacks and Lease Transfers

·         Successfully, validates, audits & administrates all incoming delivery-related documentation for imaging  which is critical for visibility to clients and other departments to carry out separate functions

·         Coordinate with Licensing and remarketing tasks that require completion by those departments

·         Manage exception clients, such as Videotron, GOBC, Ontario Gov’t for specific delivery, audit and priority payment requirements

·         Understand and support licensing activity for all provinces, and manage situations where Holman is to perform initial licensing services; Liaise with Holman’s Licensing department for support and registration audit where necessary

·         Assist in managing Holman’s dealer network, through contract administration, negotiations with fleet managers, and consistent input into EVOS. Set up dealers and advise Accounting of vendor number.

Education and/or Training:

·         High School Diploma or equivalent, a university or college degree in Business Administration or relevant field preferred

·         Highly organized, task-oriented and able to juggle multiple & sometimes conflicting priorities

·         Strong communication skills, both written and verbal are required

·         Ability to influence internal and external customers to follow established processes and protocols, in a timely manner.

·         Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Nitro PDF, etc.)

·         Familiarity with office technology and equipment, including computers, imaging technologies, printers, phone systems, etc.

Relevant Work Experience:

·         2-4 years’ experience in administrative services or related fields

·         Automotive experience is preferred

·         Experience and ability to function with minimal supervision in a virtual work environment, staying on-task, managing priorities and communicating effectively with team members and vendors

Planning/Organizing/Managerial Knowledge:
 

·         Proactive & organized approach to various administrative tasks

·         Effectively manage time and consistently meet deadlines with some guidance from supervisor

·         Demonstrates a high degree of accuracy & thoroughness with each step of a process

·         Can adjust quickly to changing priorities, often helping out another area of the department, while one’s own work will accumulate

·         Displays professionalism and remains composed when faced with challenges, especially with frustrated vendors and demanding internal customers. Must be able to manage situations to a successful resolution

·         Uses established procedures to solve routine or standard problems; applies a significant degree of judgement and discretion when facing a complex problem

·         Decisions are mostly guided by policies, procedures and business rules; however, this position requires the ability to self-start and be proactive with resolving problems that are frequent, and require regular follow ups

Communicating & Influencing Skills:
 

·         Strong verbal and written communication skills

·         Strong interpersonal and customer service skills

·         Ability to express information and ideas in a clear and organized manner

·         Gathers, clarifies, and applies information to provide timely and effective responses to the needs of both internal and external customers

·         Takes personal responsibility for customer & vendor satisfaction

·         Works independently or with others within own area or department to achieve team goals

·         Offers support to other team members; follows through on commitments

·         Applies emotional intelligence in responses and reactions

·         Demonstrates consistency between words and actions

·         Listens openly and carefully to others’ ideas and suggestions; respects opposing points of view

·         Consistently earns trust, loyalty and respect of others

Outputs:

·         Completion of all PO issuance for previous day’s orders. If volume is high, then tracking of backlog is critical

·         Responses to internal/external customer inquiries, within one business day + consistent follow up where required

·         See Purchase & Leasebacks through to completion/payment

·         Completes full audit of dealer packages, with minimal backlog. Tracking follow-ups with dealers as required.

·         Ensure initial licensing is completed in a timely manner

#NTSP

#LI-MG1

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $49,460.00 - $66,775.00 CAD annually for full time employees. The annual compensation range is comprised of base pay earnings.

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

Holman is a proud equal opportunities employer and we are committed to creating a welcoming, inclusive and barrier-free workplace. We are committed to providing accommodations to all applicants throughout the interview process, upon request, in all aspects of the selection process. We employ artificial intelligence (AI) technology as part of our recruitment process to enhance efficiency and objectivity.