Location: Toronto, Canada – 320 Bay location – Hybrid (3 days/week in office)
In this position, you’ll be based in the Toronto (Bay Street) office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Your working hours will be 37.5 hours a week, Monday to Friday with flexible hours typically from 8.00am to 4.30pm. Find out more about our culture of flexible working at computershare.com/flex.
We give you a world of potential
An exciting opportunity has opened to join our Quality Control division as a CMBS Administrator.
The Quality Control division within Computershare is responsible to contribute to client satisfaction by managing and ensuring that all audit is conducted correctly. It will also identify errors and complaints and ensure this is escalated to the appropriate department or manager.
The Administrator role operates within this division at a local level and must deliver within strict customer service delivery guidelines. The guidelines include successful delivery within agreed timeframes and quality standards.
The Administrator is also expected to work collaboratively within the team and other departments, supporting continuous improvement and project related activity related to the role.
A Role You Will Love
Reporting to the Assistant Manager, MBS, the role holder is primarily responsible for facilitating daily activities of NHA Mortgage-Backed Securities (MBS) and related products such as Title Custodianship administered within the unit, while adhering to Governing documents, Product profiles, Audit guidelines and Internal policy and Procedures. The role holder will provide assistance to MBS Professional to facilitate large volume and time sensitive new MBS issues and ensure monthly accounting processes and payment mandates are facilitated within timelines to facilitate secondary market reporting of NHA MBS. Accurate record keeping and maintenance is also a requirement for the role, including the safekeeping of secure custody assets.
- Responsible for the day-to-day delivery of high-quality customer service to internal stakeholders as well as external stakeholders.
- Ensure all Audit findings are dealt with in agreed timescales with no repeat findings
- Ability to work independently or with a group to set priorities for work based on volume, deadlines and processing schedules, recognizing, and raising exceptions to MBS Professionals and/or Assistant Manager for resolution where required.
- A high degree of organizational skills to track and monitor to completion large volume new issues and contractual edits encountered during monthly accounting
- Ability to interact with all Program participants in a professional and knowledgeable manner, providing solutions to administrative counterparties with respect to file layouts, data editing and resolving issues/escalating for resolution.
What Will You Bring to The Role?
- Minimum 2 years’ administrative experience, preferably in Stock transfer/securities industry, accounting department. Mortgage lending or servicing experience would be an asset.
- Post-secondary courses in Finance and Accounting (required).
- Intermediate level experience (or training) on PC applications, such as word processing, Excel, Outlook, and in-house systems
Canadian Securities Course (preferred). - Experience and/or knowledge of Mortgage-Backed Securities and/or Commercial Mortgage-Backed Securities (preferred).
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle
Health and wellbeing rewards that can be tailored to support you and your family including paid time off, observed holidays, and vacation pay
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
Compensation. The typical base pay range for this role is $54,000-$73,000
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