Administrative Associate

 We are looking for a talented Administrative Associate to join our team specializing in Service for our Distribution Business (Val-d'Or, QC).

100% Onsite 5x2 Monday - Friday

Administrative work

• Complete timecards for Val Dor technicians from previous day/weekend
• Open and close workorders as required/requested 
• Close WIP that is ready to close 
• Maintain updates to work orders in progress
• Ensure Warranty data required for warranty is captured/collected 
• Maintain schedule of work minimum one month out 
• Check in daily on quick serve and warranty dashboard and identify opportunities and solutions on KPI’s not meeting target
• Create a log daily/weekly of customer requests for technicians (helps to show customer market)  
• Complete weekly payroll
• Assist in closing of workorders in Eastern Canada region 

Branch - Facility – Fleet 

• Point of contact for emergency call management when in Val Dor 
• Work with leader for emergency call management when away from Val Dor 
• Open Branch on working days & perform facility walk through for any identified facility issues 
• Ensure signage for days not at the branch and determine with manager where to route all incoming calls when away  
• Complete the list of contractor contacts with and file in a location shared with leadership when away from the branch 
• Arrange fleet vehicle repairs
• Maintain safety and product levels at the branch 
• Work with Facility and Safety Admin on tool calibration compliance 
• Maintain branch maintenance contractors – lawn care/snow removal, facilities repair through the contractor management process 
• Coverall requirements in collaboration with technician supervisors 

Technicians

• Work with Supervisors on communication for assignments, repairs and any local requirements for jobs – coveralls, tooling, PPE 

Safety

• Perform monthly safety talks with all staff and enter in the system once completed 
• Perform monthly ICARE Audits (Facility)
• Report all incidents immediately to leadership including any parts / warehouse incidents
• Complete monthly facility inspections as per corporate policy 

Customers

• First point of contact for all customers’ inquiries 
• Build quotes for customers 

Collaboration

• Work with internal teams to provide great employee and customer experience. 

Leadership

• Escalate concerns or customer / staff situations 
• Complete additional technician requests form in system and contact leader to escalate to other branches once completed 

Education, Licenses, Certifications: 
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. 
Experience: 
Significant work experience and in-depth knowledge obtained through specialized training and relevant experience.

Bilingual Role

Weekend call outs and customer contact

Compensation and Benefits 

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits. 

At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society. 

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. 

The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check.  Apprenticeship documentation and certification will be required prior to hire.