Administrative Assistant

General Information

Job Title: Administrative Assistant

Location: Toronto, ON
Job Type: Full-Time (Onsite)

Reports to: Chief Strategy Officer

About Fulfillment IQ (FIQ)

At Fulfillment IQ, we are transforming the future of logistics technology. As an award-winning consultancy and technology partner, we work with brands, retailers, and 3PLs to solve their most complex challenges - whether it’s designing strategy, selecting the right tech stack, building custom software, or implementing enterprise platforms.

Our team includes logistics experts, engineers, and strategists who bring both technical depth and practical experience to every engagement. We value clear thinking, strong execution, and real results. If you’re a builder, thinker, and doer who wants to shape the next generation of logistics solutions, FIQ is where you’ll find meaningful work and career growth.

We’re proud to be an inclusive, globally distributed team that values flexibility and collaboration. At FIQ, your ideas and contributions matter. You’ll have the chance to work alongside some of the brightest minds in the industry, drive innovation that sets new standards, and grow in a culture that celebrates learning, diversity, and teamwork.

Role Overview:

We are looking for a reliable, detail-oriented, and organized Administrative Assistant to support our team with day-to-day administrative tasks. This role requires strong communication skills, the ability to multitask, and a proactive approach to problem-solving. The ideal candidate will contribute to the smooth operation of our office and support various departments as needed.

Key Responsibilities:

• Provide general administrative and clerical support to management and staff
• Answer and direct phone calls, respond to emails, and manage incoming correspondence
• Schedule and coordinate meetings, appointments, and travel arrangements for stakeholders
• Prepare and edit documents, reports, presentations, and spreadsheets as required by any board members
• Maintain electronic and physical filing systems
• Order and manage office supplies and inventory
• Support onboarding of new employees (Placing order of joining kit with vendors and follow up)
• Assist with internal communications and event coordination help in finalizing vendors, Quotes and negotiations
• Handle confidential information with discretion
• Perform other administrative duties as assigned (Booking of flights, accommodation any other administrative work) for employees across the company as required.

Qualifications & Skills:

• Required 2 to 4 years of experience as an Administrative Assistant reporting directly to senior management
• Advanced Microsoft Office skills, with an ability to become familiar with firm-specific programs and software
• Proficiency in collaboration and delegation of duties
• Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities
• Exceptional interpersonal skills

Key Performance Indicators (KPIs):

• Productivity & Efficiency
• Accuracy & Quality
• Support & Service
• Organization & Process Improvement
• Cost & Resource Management

Why You’ll Love Working Here

At Fulfillment IQ, we don’t just build supply chain solutions—we build careers, friendships, and unforgettable experiences. 

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members.

Here’s what makes working with us a rewarding experience:

Work That Matters

• Imagine being part of projects that reshape the supply chain industry and create real-world impact. Your work here won’t just meet expectations, it’ll set new ones.

Career Growth That Matters 

• We’re serious about growth.
• Whether it’s training, mentorship, or new challenges, we’ll help you go from good to exceptional.

Flexibility to Thrive

• Whether you prefer working remotely, in a hybrid setup, or on-site, we offer flexible options to help you balance work and life effectively.

We Celebrate You

• From work anniversaries to team achievements, we value your contributions and celebrate milestones with thoughtful rewards like vouchers and team events.
  

A Collaborative Culture

• Work alongside some of the brightest minds in the industry. Our supportive and inclusive culture ensures every voice is heard, and every team member feels valued.

Perks you'll appreciate

• Employee Health: While Canada has a public healthcare system, we offer a supplementary benefits plan that includes coverage for medical, as well as an employee wellness program.
• Time Off: Our paid time off includes statutory vacation time, sick leave, and public holidays, consistent with provincial labor laws.
• Retirement: We contribute to the Canada Pension Plan (CPP) and also offer supplementary retirement savings plans.
• Professional Growth: We provide a dedicated learning and development budget to support your career growth.
• Flexible Work: You will have access to flexible work hours and remote flexibility.
• Perks: We offer reimbursement for business travel, internet, and workstation costs, as well as anniversary rewards and an employee stock option (ESOP) program.
• Community Engagement: We host team events and in-person organizational meetups to foster a strong company culture.

Life at Fulfillment IQ:

Fulfillment IQ is a company that values its people, and we work together as a team while being a remote company. Fulfillment IQ is an equal opportunity employer. We celebrate diversity, inclusivity, and are committed to creating a culture of equitable opportunities for all employees

Learn More About Us

Website: fulfillmentiq.com

LinkedIn: Fulfillment IQ

Spotify: eCom Logistics Podcast Spotify

YouTube: eCom Logistics Podcast YouTube