Actuarial Assistant, Business Quality Review (18-month contract)

Career Opportunity

Role Title

Actuarial Assistant, Business Quality Review (18-month contract)

Purpose of role

Reporting to the Business Quality Review (BQR) Manager, this role is responsible for supporting the management of the Business Quality Review process for Foresters Financial to proactively identify areas of improvement to increase the overall quality of our business and practices. The role will be responsible for analyzing and synthesizing data from various sources to identify agents who may pose potential financial and/or reputational risk. The successful candidate will deliver insights to key stakeholders and decision makers to support critical business decisions. The position will coordinate and execute the agreed upon mandate and escalation protocols of the Business Quality Review process. This is a Hybrid position and requires a minimum of two (2) days/week in the office.

Job Description

Key responsibilities/accountabilities

• Analyze and synthesize data from the current Producer Activity Monitor (PAM) “Red flags” database and other various alert reports to identify poor quality business, practices, and instances of inappropriate agent behavior.
• Manage the business quality of the inforce block of business
• Manage reporting to ensure transparent communication of issues, decisions, actions, accountabilities, escalations and resolutions.
• Coordinate information from various stakeholders on indicators of potentially inappropriate agent behavior including complaints, requests for investigation, suspicious business activity, questionable selling practices, lack of training etc.
• Prepare and analyze the monthly Business Quality Review scorecard to identify areas of business in need of improvement.
• Manage front-end guards and processes which proactively identify potential business quality concerns.
• Work with key stakeholders to expand the PAM database to improve its predictive value.
• Quantify the benefit of preventive actions taken and estimate the value of visible preemptive actions on future agent practices.
• Leverage tools such as Power BI to design and maintain interactive dashboards to monitor business quality trends and risk indicators.
• Support month-end and quarter-end reporting, ensuring timely and accurate delivery of metrics and insights to leadership.
• Collaborate with actuarial teams on experience studies, business quality analysis, and other cross-functional projects.
• Demonstrate willingness to learn and expand product knowledge to support evolving business needs.

Key qualifications/competencies

• University degree in Actuarial Science, Math, Business or related discipline. 
• 1-3 years experience in data analytics in a life insurance/financial services organization
• Life insurance and annuity product knowledge preferred
• Excellent organizational and interpersonal skills and high degree of independence and initiative
• Strong analytical and technical data mining skills
• Effective verbal and report writing communication skills
• Demonstrated strong problem solving and analytical skills
• Ability to work effectively with multiple stakeholders and influence without direct authority

#LI-Hybrid -minimum two (2) days a week required onsite.

Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email [email protected] in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.