Manage billing and accounts receivable: issue invoices, process payments, follow up on overdue receivables, support customer inquiries, maintain payment records, prepare documents and assist with administrative tasks.
This is a remote position.
Easy Outsource is a leading provider of recruitment and business process outsourcing solutions. We pride ourselves on delivering exceptional service and innovative solutions to our clients worldwide.
We are seeking a highly organized and detail-oriented Accounts Receivable - Billings Admin to join our team. In this role, you will manage billing processes, customer payments, and provide essential support to our financial operations, ensuring smooth and efficient handling of accounts receivable.
- Accounts Receivable: Issue invoices, follow up with customers on outstanding payments, and process payments.
- Customer Support: Answer the phone and assist customers professionally.
- Receivables Management: Follow up with receivables outstanding more than 30 days during the 2nd or 3rd week of each month, aiming to keep receivables within a 30-60 day range.
- Payment Processing: Ensure monthly Pre-Authorized Payment (PAP) debit and credit card customers are ready for processing each month, and follow up on any declined transactions.
- Account Management: Maintain up-to-date customer payment accounts and analyze which customers are most reliable in making payments.
- Data Cross-Referencing: Cross-reference separate customer databases to ensure matching information.
- Customer Documentation: Send electronic Welcome Packages and Monitoring Agreements for digital signing.
- Data Gathering: Collect information from customers, such as Call Lists, and assist with data entry.
- Document Preparation: Prepare spreadsheets, professional documents, and apply for permits.
- Email Correspondence: Assist with customer email questions, complaints, and requests.
- Administrative Support: Coordinate schedules, email correspondence, travel arrangements, and expense reports. Provide general administrative support to other administrators as needed.
- Account Analysis: Check daily email reports to identify accounts needing service.
- Alarm System Management: Make user code changes remotely to customers’ alarm systems upon request.
- Fluent English: Must have excellent verbal and written communication skills.
- Software Proficiency: Able to quickly learn new software and use keyboard shortcuts.
- Office Experience: Previous experience in office administration and customer service is an asset.
- Self-Motivated: Ability to complete work with minimal supervision.
- Organizational Skills: Exceptional planning and organizational skills, with the ability to manage multiple tasks in a fast-paced environment.
- Attention to Detail: Demonstrate excellent writing and proofreading skills, with a high degree of accuracy.
- Technical Knowledge: Familiarity with standard office software such as Adobe Acrobat Pro and Microsoft Office.
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