Leads account transfer operations, processes complex transfers, manages first-tier escalations, trains employees, coordinates with internal departments and external financial institutions, corrects account errors, supports multiple transfer workflows, and maintains standard operating procedures while improving departmental efficiency.
Who We Are:
As a leading Canadian wealth management organization, Richardson Wealth offers the personal touch of a boutique firm while delivering big results. With offices across the country, we are home to some of Canada’s best investment advisors. We’ve embarked on an exciting growth phase – a multi-year transformational journey to enhance our entrepreneurial, high-performing, advisor-centric culture.
Position Overview
The Team Lead reports directly to the Manager of Account Transfers and effectively assists in ensuring the established service level agreements of the department are met. The role works closely with other Team Leads across Richardson Wealth. The Lead will process complex account transfer requests and transfers forwarded by Management. The incumbent is the first point of contact for escalations brought forth by Team members, Branches, and other Operational Departments.
This is an existing vacancy.
Key Accountabilities
- Signature guarantees transfer forms.
- 1st tier escalation for the Account Transfer Team.
- Responsible for training new employees.
- Effectively communicate in a team-oriented environment: function as liaison between Departments, Fidelity Clearing and external Financial Institutions.
- Escalate significant issues to Manager of Account Transfers.
- Supporting the different lines of the Account Transfer Team: Transfer Ins, Transfer Outs and Transitions/Migrations, both Aton and Non-Aton.
- Assists individual team members with competences to ensure accuracy of processing
- Oversees/processes corrections on account errors.
- Reviewing/Maintaining Standard Operating Procedures and looking for efficiencies within the Department
Qualifications
- Must have 5 + years of back-office experience in financial services
- Ability to prioritize issues
- Excellent communication skills, verbal and written
- Flexible work hours
- Demonstrate Leadership skills
- Positive attitude that will work with all different individual characteristics of team members
- Knowledge of CIRO policies and procedure
The expected annualized base salary range for this role is $62,400-$78,000.
The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, and the consideration of internal equity.
Richardson offers a competitive total rewards package in addition to the base pay, which includes a performance-based incentive plan, comprehensive health & dental benefits, a group RRSP matching plan and paid time off.
#LI-Hybrid
Why Apply:
Our firm is only as good as the people who work here. Our employees are exceptional because they combine in-depth expertise with enthusiasm, and empathy. From our front office talent to our colleagues behind the scenes, we have one focus: to ensure our people thrive here more than anywhere else. Are you innovative, self-driven, and client-centric?
If so, we’re ready to invest in you.
Richardson Wealth is an equal opportunity employer and committed to providing a diverse, equitable and inclusive environment. We are happy to meet your individual needs in keeping with the Canadian Charter of Rights and Freedoms and the Accessibility for Ontarians with Disabilities Act. Candidates may request accommodation at any point during the interview process.
Richardson Wealth Toronto, Ontario, CAN Office
Toronto, Canada
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