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At Lighthouse, we’re on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential.
Backed by $370 million in series C funding and driven by an unwavering passion for growth, we’ve welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 850+ teammates span 35 countries and represent 34 nationalities.
At Lighthouse, we’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀
As an Account Specialist at Lighthouse, you will own a portfolio of hotel customers and ensure they experience exceptional, white-glove service at scale. You will drive retention, uncover expansion opportunities, run proactive health checks, and act as the bridge between Sales, Product, and Support. Your mission is to help clients achieve measurable value from our products and strengthen their long-term partnership with Lighthouse.
Where you will have impact● Retain and grow your assigned portfolio by managing renewals end-to-end.
● Identify and progress upsell and cross-sell opportunities to increase MRR and account value.
● Conduct regular Health Checks and translate insights into actionable next steps.
● Deliver high-impact trainings and webinars to drive feature adoption and engagement.
● Communicate new features, releases, and best practices to all assigned clients.
● Partner with Business Development Managers on strategic accounts to align on growth and minimize leakage.
● Collaborate with internal teams (Solutions, Support, Product) to resolve complex issues.
● Maintain excellent CRM hygiene in Salesforce and Gainsight by logging activities, renewals, and next actions.
● Monitor competitive activity and share insights with relevant stakeholders.
● Conduct feedback calls, account reviews, and QBR-style meetings to secure renewals and uncover growth.
At Lighthouse, you will join a fast-growing, high-performing, and collaborative team that is redefining hospitality technology. We are customer-obsessed and passionate about delivering impact through innovation. You will work with the #bestteamever, surrounded by supportive colleagues who value curiosity, ownership, and continuous learning.
What’s in it for you?
- Flexible working environment: Work from home or at one of our global offices.
- Flexible time off: Autonomy to manage your work-life balance.
- Collaborative team: High-bar, friendly, creative, and passionate colleagues.
- Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
- Impactful work: Shape products relied on by 75,000+ users worldwide.
- Data culture growth: Opportunity to evolve data culture in a fast-growing scale-up.
- Competitive compensation: Proactively maintained to value your work.
- Referral bonuses: Earn rewards for bringing in new talent.
● 1–2 years of experience in hotel tech, SaaS, or related fields such as revenue management, sales, or distribution.
● Excellent communication and presentation skills, with the ability to engage senior stakeholders.
● Understanding of the hotel ecosystem (ownership groups, management companies, brands).
● Strong organisational skills and the ability to manage multiple priorities efficiently.
● Analytical and detail-oriented, confident using Excel, Google Sheets, Salesforce, or Gainsight.
● Fluent in English; additional language requirement Italian.
● Knowledge of PMS, CRS, or RMS systems, rate parity, and hotel distribution channels is an advantage.
Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. We actively encourage applications from individuals with disabilities and are dedicated to providing reasonable accommodations throughout the recruitment process and during employment to ensure all qualified candidates can participate fully. Our commitment to equality is not just a policy; it's part of our culture.
If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply. Not ticking every box? No problem! We value diverse backgrounds and unique skill sets. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you.
We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry. #LI-Hybrid
