Account Specialist Supervisor
VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.
We have an exciting opportunity to join our Account Management team in Toronto and are currently looking for an Account Specialist Supervisor to join the team.
In this role you will mentor and guide a squad of Account Specialists, helping them in retaining a large cohort of valuable customers. Retain a sharp customer experience skill set by supporting customers on the queue alongside your reports. Act as an escalation point during your shifts using advanced problem solving skills to effectively address challenging cases.
Key responsibilities will include:
- Effectively oversee the activities of the Account Specialists and, by proxy our valuable customers.
- Ensure your team are operating within both customer experience and compliance guidelines.
- Act as an escalation point during your shifts using advanced problem solving skills to effectively address challenging cases.
- Highlight key prospects and high potential players for management by Account Managers & Account Executives.
- Flexibility to work on evenings and weekends.
What you will bring to the role:
- 1-3 years experience supporting high-value clients, account management teams, or a consumer-facing organization that demands the best customer experience for the most demanding clients is required.
- Previous experience managing a team is required
- Ability to work flexible hours including nights and weekends.
- A strong communicator and leader with the ability to empathize in understanding customers’ and team needs and concerns.
- Ability to view situations from many perspectives and find the best approach for a win-win situation
About VGW
VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.
Our high-quality, acclaimed brands include Chumba Casino, Global Poker and LuckyLand Slots, which are enjoyed by millions of players in North America.
Our games are based on a freemium model, meaning they are available to play at no cost, but include optional in-game purchases to enhance gameplay. We also offer sweepstakes promotions where players can collect free entries for the chance to win real-world prizes.
At VGW, one of our core values is “our players come first”. This means always striving to deliver a safe, responsible and positive player experience.
Why VGW?
At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success.
Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.
We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.
But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.
It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things.
If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.
Find out more at www.vgw.co
VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required.
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