Account Manager

At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.

Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate.

Position Title: Account Manager (Long Term Service Agreements)
Department: Service
Compensation: $120,000 - $170,000 + annual bonus  
Reports To: Director of Service
Location: Canada (Ontario or Nova Scotia)

About Us:
e-STORAGE is a subsidiary of Canadian Solar and a leading company specializing in the design, manufacturing, and integration of battery energy storage systems for utility-scale applications. The Company offers its own proprietary LFP battery solution, comprehensive EPC services, and innovative solutions aimed at improving grid operations, integrating clean energy, and contributing to a sustainable future. e-STORAGE has successfully implemented over 3.3 GWh DC of battery energy storage solutions in various locations, including the United States, Canada, the United Kingdom, and China. This significant accomplishment solidifies e-STORAGE's position as a key player in the global energy storage integration industry. Currently, the Company operates two fully automated, state-of-the-art manufacturing facilities with an annual production capacity of approaching 20 GWh. e-STORAGE is fully equipped to continue providing high-quality, scalable energy storage solutions and contribute to the widespread adoption of clean energy. 

About the Role:

The LTSA Service Manager will be responsible for managing the execution of Long-Term Service Agreements (LTSA's) for BESS projects. This will include negotiating and executing Head LTSA's with the client / owner as well as Sub-LTSA's with service providers and equipment suppliers. The role will also be responsible for achieving capacity and availability guarantees as well as managing spare parts and warranty claims. The successful candidate must be comfortable in a fast-paced, entrepreneurial environment with varying priorities and assignments, as well as demanding timelines. Experience with renewable power generation, project management and O&M is essential. The successful candidate must be customer focused with excellent interpersonal skills and experience in a supplier service environment.

Responsibilities:

• Lead the negotiation of LTSA's with the client / owner and Sub-LTSA's with service provider

• Prepare and review detailed scopes of work for service providers and equipment suppliers

• Ensure that sites are operated in accordance with contractual requirements including achieving capacity and availability guarantees.

• Manage service providers and equipment suppliers ensuring maintenance requirements are being completed to maintain equipment uptime in accordance with contractual obligations and manufacturers specifications

• Recommend opportunities to improve operational efficiencies.

• Review and approve maintenance reports

• Analyze performance data determining root cause and performance trends

• Assist with preparation of monthly reports to client / owner and present performance metrics and KPI's

• Build, develop, and grow any business relationships vital to the success of the project

• Serve as the primary client-facing representative, attending client meetings and managing queries

Required Qualifications and Skills:

• Educational background in Engineering, or a related discipline

• At least 5 years' experience in account management in renewable power generation or service environment that includes electrical, controls, and network communication systems

• Strong negotiation, facilitation, risk management and consensus building skills.

• Knowledge of general and national codes, medium voltage power systems and photovoltaic or Energy Storage system applications is an asset

• Excellent verbal and written communication skills and the ability to interact professionally and influence positively a diverse group of executives, managers, and subject matter experts

• Proven ability to prioritize, manage multiple projects, and execute in a fast-paced and dynamic environment with a strong ownership mentality

What It’s Like to Work Here:
At e-STORAGE, you’re more than just an employee—you’re part of a team that values your ideas, your background, and your unique perspective. We believe that a culture of equity, diversity, and inclusion isn’t just the right thing to do, it’s the secret to our success. Here, you’ll find:

• Integrity: We do what’s right, always.

• Innovation: We encourage fresh thinking and bold ideas.

• Quality: We take pride in delivering excellence, every time.

• Customer Focus: We listen, we care, and we deliver.

• Sustainability: We’re passionate about protecting our planet for future generations.

e-STORAGE is Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, colour, religion, sex, national origin, sexual orientation, disability, or veteran status.

e-STORAGE uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by humans. 

This is a current vacancy, and we are actively hiring for this position.