Account Manager

About Us: 
 
At Rodan Energy, our mission is Making Sustainable, Attainable. As a leading North American energy services company, we provide innovative energy solutions that help clients reduce energy costs and GHG emissions, support electrification, and enhance grid efficiency. With over 20 years of expertise, we’re trusted by North America’s largest energy users, power producers, and utilities. 
 
Why Join Rodan: 

• Thriving Industry: Join a rapidly growing sector at the forefront of innovation and sustainability, shaping the future of energy management. 

• Meaningful Sales Impact: Represent trusted, high-value solutions with a strong track record of client success and a 98% retention rate - giving you confidence in what you're selling. 

• Top Talent & Strong Culture: Work alongside passionate professionals in a collaborative environment that values initiative, rewards results, and supports your growth as a sales leader. 

What Makes This Role Great: 

• High-Impact Business Development Role with Clear Growth Opportunity: You’ll play a key role in expanding Rodan’s footprint by building strong client relationships and identifying new business opportunities. With a focus on both strategic growth and solution-based selling, your efforts will directly impact revenue and client success across the energy sector. 

• Sell Solutions That Make a Difference: You’ll represent trusted energy solutions that help clients reduce costs, improve reliability, and meet their sustainability goals. This is your chance to make a real impact by solving meaningful challenges in a fast-changing industry. 

• Poised for Personal and Professional Growth: This is more than just an account management role - it’s a launchpad for growth. As Rodan expands across Canada and the U.S., you’ll have the opportunity to grow your territory, your earnings, and your career. 

• High Autonomy, Backed by Support: You’ll have the freedom to manage your pipeline and accounts with the support of a collaborative team, sales leadership, and marketing resources. We give you the tools and trust you need to succeed. 

• Resources for Success: Access to a strong CRM, marketing support, technical subject matter experts, and an operations team that ensures smooth service delivery - so you can focus on building relationships and closing deals. 

Key Responsibilities: 

• Build and maintain strong relationships at both site and corporate levels, acting as the customer’s internal advocate. 

• Drive upsell and cross-sell opportunities within existing accounts, with a focus on growth and retention. 

• Maintain a high retention rate and proactively renew contracts. 

• Manage a multi-million ARR portfolio and ability to prioritize across key, mid-market, and regional accounts. 

• Support onboarding and educate clients on Rodan’s offerings, ensuring smooth transitions from sales to account management. 

• Coordinate with sales, marketing, technical operations, field services, and energy markets to resolve client issues and deliver solutions. 

• Maintain accurate CRM records and ensure data quality. 

• Represent Rodan at industry events and stay informed on market trends. 

• Develop account plans and maintain regular touchpoints based on account tier. 

• Navigate internal systems and processes to solve customer problems, often requiring cross-team collaboration 

• Advocate for the customer internally, ensuring timely responses and brand-aligned service delivery. 

Key Requirements: 

• 5+ years of experience in customer success, account management or sales roles. 

• Track record of meeting multi-million ARR retention quota along with driving new business. 

• Track record of managing a large number of accounts and streamlining segmentation based on business value. 

• Experience in the energy, utilities, or oil & gas sectors preferred, but also open to candidates with experience in complex solutions. 

• Familiarity with field services, metering, and data submission workflows is a plus. 

• Strong emotional intelligence and customer-centric approach. 

• Ability to self-learn technical concepts and reduce reliance on internal support. 

• Clear and concise communication, especially in high-stakes or escalated situations. 

• Valid driver’s license. 

Rodan Benefits Include: 

• Competitive salary and bonus 

• Benefits package 

• RRSP Match

Apply Now: If you’re a strategic leader passionate about innovation and driving growth in a rapidly evolving industry, we want to hear from you! 
 
Referral Bonus: Do you know someone who would be a great fit for our team? We are offering a $2500 referral bonus for successful referrals that lead to a hire for this role, effective until further notice. Please connect with Allan at [email protected]. 
 
Please note that a criminal background check will be conducted as part of our hiring process.