Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Account Manager
What does a successful Account Manager do at Fiserv?
As an Account Manager at Fiserv, you will support Relationship Managers with day-to-day operational support for our National account portfolio. Your contribution will be pivotal in managing complex issues, driving client satisfaction, fostering loyalty, and optimizing revenue through the execution of add-on sales. Your role ensures client retention and effective management of contract renewals, continuously enhancing our client's experience with Fiserv.
What you will do:
- Resolve complex client issues and navigate customer challenges with a focus on increasing client satisfaction.
- Execute add-on sales strategies to optimize and protect revenue, while managing the client retention process and controlling renewal compressions.
- Analyze client data to identify trends and better support client needs.
- Communicate effectively with clients, ensuring a client-focused approach.
- Organize and manage multiple accounts with attention to detail, efficiently managing time and multitasking between various client accounts, including negotiating pricing for contract renewals.
What you will need to have:
- 3+ years of experience in account management or a related field.
- 3+ years of experience in analyzing client data for insights and trends.
- 3+ years of experience in client-focused communication.
What would be great to have:
- Bachelor's degree and/or relevant experience.
- 4+ years of experience in the financial services industry.
- 4+ years of experience with CRM software tools.
- 4+ years of experience in developing and executing add-on sales strategies.
- 4+ years of experience in client retention strategies.
Important info about this role:
- We're better together. This role is fully on-site.
- In order to be considered, you must be legally authorized to work in Canada without need for sponsorship now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time-off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, a RRSP Match Program, and our Employee Stock Purchase Plan.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.
