Account Manager

WHO WE ARE

Grey Health is the culmination of the rich legacies of two powerhouse brands —Grey and TANK. With borderless employees spread across 20 studios in 18 countries, we all work collaboratively with one mission in mind: to deliver famously effective ideas that drive business results for top tier clients in the health and wellness market. In 2023, Grey was named a Top 100 Most Loved Workplace and our agency network and The Grey Group, ranked in the top ten award winners at the Cannes Lions International Festival of Creativity. While TANK and Grey maintain their unique identities and market presence, they now benefit from shared resources and strategic direction that help us unlock new opportunities across the globe.

POSITION OVERVIEW

Reporting into the Group Account Director, the Account Manager will act as the trusted advisor and strategic partner for our valued clients. This isn't just about maintaining relationships – it's about building lasting partnerships fueled by your deep understanding of their needs and your talent for transforming those needs into actionable plans. As a member of our Toronto studio, you will join a dynamic, globally-minded team surrounded by some of the brightest minds in their fields and get to work in one of the newest WPP campuses.

WHAT YOU'LL BE DOING:  

Client Management

• Participate in client meetings and take an active role in client communications and interactions, as they relate to projects.
• Assist the senior Account Team in the execution of marketing, tactical and communication plans for clients.
• Understand the relevant internal and client processes as well as client brand guidelines.
• Manage project status and proactively inform the Account Director(s) of any potential concerns.

Business Management

• Proactively manage multiple projects to ensure smooth and accurate execution within established timeframes and budget parameters, operating independently and taking charge on routine tasks.
• Work closely with internal teams following client processes and ensure that projects are executed within timelines and established budgets.
• Manage and report finances: develop initial estimates, track project budgets, costs, invoicing, etc.

Leadership

• Rally required internal/external resources to address specific issues and opportunities, assign tasks, and ensure matters are brought to satisfactory resolution.
• Take the lead on client status reporting. Review and approve status reports, contact reports, and other communications as required for clients and project team.
• Assist in creating and building an agency culture that reinforces high levels of client service, operational excellence, commitment, respect and team spirit.

WHAT WE ARE LOOKING FOR:  

• Bachelor degree in a relevant discipline.
• At least 2 years of agency experience in a pharma environment, with knowledge of PAAB and ASC. Exceptional candidate without pharma experience could be considered.
• Ability to proactively work under pressure in a fast-paced evolving and growing environment.
• Self-motivated, with a positive attitude and a desire to learn a deeper level of the business.
• Strong client service orientation with excellent interpersonal skills and problem-solving abilities.
• Excellent project management skills with strong organization and attention to detail and accuracy.
• Financial acumen.
• Strong written/oral communication 

WHAT WE HAVE TO OFFER:   

Challenging Work - As leaders in the health advertising industry, we thrive on solving complex problems and innovation. Each employee is encouraged to bring their best ideas forward to solve problems.  

Dedicated Team - It’s in our DNA to work hard and play hard: celebrate our wins, laugh and have fun. We are stronger, together, when we are open and real. At Tank WW, everyone is valued and plays an important role in our shared success. We care for our people and our clients.  

Global Community - Support from the WPP People community and bring your contribution to a greater good while collaborating on WPP strategic projects or initiatives.  

Perks and Benefits -The wellness of our employees is at the core of our business, therefore we offer competitive benefits:  

• Competitive compensation package  
• Extensive Group Insurance Program on Day 1  
• Vacation according to experience  
• Paid Christmas shutdown  
• Extended long weekends on statutory holidays (extra days off annually)  
• Work-life balance measures  

Tank Worldwide is committed to providing a barrier-free work environment. As such, we will make accommodations available to applicants with disabilities upon request during the recruitment process.  

Tank Worldwide is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, family or parental status, or any other status protected by the laws or regulations in the province where we operate. At Tank, we value the insights and innovation that diverse and inclusive teams bring to work.