Manage a portfolio of client accounts by overseeing contracts, billing, service delivery, data reporting, audits, and regulatory compliance. Build trusted client relationships, provide training and support, resolve concerns, coordinate with Sales, Operations, and Compliance teams, and identify workflow and service expansion opportunities. The role focuses on Extended Producer Responsibility and environmental compliance within reverse logistics.
The Reverse Logistics Group (RLG) is an innovative technology service provider for global players in the materials management sector. Through our scalable platform solutions, we overcome challenges in consumer goods and material take-backs worldwide and connect all stakeholders within the reverse logistics value chain. Our goal is to generate the greatest possible value from recyclable goods by optimizing take-back processes. We work with manufacturers, retailers and government organizations in over 80 countries, enabling smooth circular material flows and maximizing resource efficiency.
Our vision is to save important resources and create a better planet for future generations through a sustainable circular economy.
Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.
About the role
The Account Manager will manage a large portfolio of client accounts to ensure compliance with EPR and environmental regulations while maintaining high levels of client satisfaction. This role oversees contracts, billing, and service delivery, while supporting accurate data collection, reporting, and audit.
- Manage client accounts by overseeing contracts, billing, and service delivery to ensure everything runs smoothly and clients remain satisfied.
- Work closely with internal teams such as Sales, Operations, and Compliance to make sure client needs are met and business goals are supported.
- Learn about clients’ industries and understand their Extended Producer Responsibility (EPR) obligations and related regulations.
- Work with Business Development and Compliance teams to ensure accurate data collection, reporting, and payment processing for clients.
- Review and audit client data processes to understand how they gather and report information.
- Maintain regular communication with clients to understand their needs, address concerns, and build strong, trusted relationships
- Provide training and support to clients to help them understand requirements and ensure compliance.
- Deliver excellent customer service by responding quickly to inquiries, anticipating client needs, and escalating urgent issues when necessary to maintain client satisfaction and retention.
- Identify opportunities to enhance workflows and expand service offerings to better support clients.
What we need from you
- Bachelor’s degree in Business, Sustainability, or a related field (required).
- 2–3 years of experience in account management or a client-facing role.
- 1+ years of experience in the sustainability, environmental compliance sector, or a related field is preferred but not required.
- Experience supporting data management, reporting, and working with client or operational data.
- Strong proficiency in Microsoft Office, particularly SharePoint and PowerPoint.
- Excellent verbal and written communication skills, with the ability to create presentations and present information to external clients.
What we offer
- Comprehensive Health Benefits: We’ve got you covered with Health, Dental, and Vision insurance.
- RRSP Matching Program: Plan for the future with confidence—our employer-matching RRSP contributions help you build long-term security.
- Wellness Account: Your well-being matters. Use your wellness account for gym memberships, mental health resources, fitness classes, and more.
- Flexible Work Options: Work-life balance is key. Enjoy flexible hours and a hybrid work model (remote/in-office) that fits your lifestyle.
- Learning & Growth Opportunities: We support your professional development with access to LinkedIn training, mentorship, and advancement opportunities.
- Collaborative, Global Environment: Work closely with passionate teams across North America and connect with colleagues in other regions for exciting cross-border projects.
- Inclusive & Equal Opportunity Employer: We’re committed to creating a workplace that celebrates diversity and inclusion. Everyone is welcome.
Accessibility and Inclusion:
RLG Canada is committed to creating a diverse, accessible, and inclusive workplace. Should you require accommodation through any stage of the recruitment process, please let us know when contacted and we will work with you to meet your needs. Disability-related accommodations during the application process are available upon request. You may also request accommodation by emailing [email protected].
About
test
Similar Jobs
Healthtech • Biotech • Pharmaceutical • Manufacturing
Develop and execute national account strategies for priority public- and private-sector healthcare customers. Build long-term partnerships, identify growth opportunities, lead negotiations, manage strategic contracting, and support adoption of medical technologies. Collaborate with marketing, sales, finance, legal, compliance, and healthcare systems to drive portfolio growth, profitability, and market access. The role supports J&J Surgical Vision and requires up to 40% domestic travel.
Agency
Manage integrated PR, digital, social, influencer, paid media, and experiential marketing programs across multiple client accounts. Responsibilities include client leadership, communications strategy, media and influencer relations, event execution, project and budget management, content editing, competitive analysis, new business support, and mentoring junior team members.
Top Skills:
Digital MarketingExperiential MarketingInfluencer MarketingPaid MediaPrSocial Media
Insurance • Financial Services
Manage commercial insurance accounts by supporting policy binding, issuance, endorsements, renewals, documentation, and compliance. Serve as a key contact for brokers, clients, underwriters, and internal teams while maintaining accurate policy data and files. Contribute to retention, profitability, growth, process improvements, and customer service. The role also involves mentoring junior team members and working onsite three days per week in a hybrid environment.
Top Skills:
ExcelMicrosoft Office SuiteOutlookWord
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
