Manage a portfolio of existing clients to grow revenue and maximize account value. Serve as primary client contact, coordinate internal teams, handle escalations, forecast and track revenue, prepare proposals, use CRM and analytics, and identify upsell opportunities while ensuring client satisfaction.
We are looking for an Account Manager who will play a key role in developing strong, lasting, trust-based business relationships with our clients.
In this role, you will be responsible for a portfolio of existing clients, with the goal of maximizing their value by identifying and developing new business opportunities. You will act as a strategic partner to your clients, understanding their challenges, mobilizing the right internal expertise, and actively contributing to their success.
You will be accountable for the full commercial cycle within your accounts, from managing client requests to growing revenue, including sales planning and forecasting.
As an Account Manager at Spiria, you will be expected to:
- Act as the primary point of contact and trusted partner for all account-related matters.
- Develop and maintain lasting business relationships with key stakeholders and decision-makers.
- Ensure proactive account management, including client satisfaction and achievement of business objectives.
- Collaborate closely with delivery teams to ensure alignment between client expectations, budgets, and mandate execution.
- Play a facilitator role between clients and internal teams, particularly in managing issues and escalations.
- Contribute to the financial management of accounts (forecasting, revenue tracking, invoicing).
- Identify and develop growth opportunities within existing accounts, using a consultative approach.
- Participate in the preparation of service offerings, proposals, and the follow-up of commercial activities (including CRM).
- Maintain an understanding of the market and client needs in order to propose relevant solutions and contribute to revenue objectives.
Keys to your success:
- 5 to 8 years of experience in account development, ideally in technology professional services.
- Experience in account management with the ability to grow client relationships over time.
- Excellent communication and influencing skills with stakeholders, including executives.
- Proficiency with CRM tools (HubSpot, Salesforce, Dynamics) and comfort with analytical tools (Excel).
- Good understanding of custom software development and technology solution delivery.
- Ability to manage multiple accounts in a dynamic environment with rigour and organization.
- Excellent written and verbal communication skills.
- Bilingualism required (French and English).*
- Relevant university degree (business administration, technology, or equivalent).
Employment details:
- Flexible work arrangements (remote, hybrid, or in-person), because what truly matters is not where you are, but what you do.
- Salary range: $84 000- 110 000, based on a 37.5-hour workweek.
What we offer:
- Vacation bank of 3 weeks per year.
- 5 additional fixed days off during the winter holidays.
- Flexible personal days to handle life’s ups and downs.
- Deferred Profit Sharing Plan (DPSP) and RRSP with employer contributions.
- Group insurance with broad coverage.
- Telemedicine and Employee Assistance Program via Dialogue.
- Paid training, certification and association expenses.
- Spiri-Flex reimbursements of $300 per year for health, ergonomics, and connectivity-related expenses.
Work Life
Balancing work and personal life is essential. That’s why our work mode is completely hybrid. Spiria offers you great flexibility in your choice of workplace. At home, at one of our offices or elsewhere, it’s up to you. If you commit to working at least half of the time in a Spiria office, you will have your own exclusive workstation.
About us!
Powered by a passion for technology, Spiria designs and develops custom digital products that simplify the world for industry leaders who want to run better businesses, deliver more value to their customers and generate growth through digital transformation. As we grow, we stay true to what we love: quality software, technological innovation, and creative collaboration.
We are committed to the principle of employment equity and encourage women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2S+ individuals, and other marginalized persons to apply.
AI Notice
Our recruitment tools use AI to support the initial screening of applications, without ever replacing the intuition and expertise of our recruitment teams.
*Bilingualism is essential for this role. The person in this position will need to collaborate with internal and external clients across North America in both French and English for all their tasks.
Spiria Oakville, Ontario, CAN Office
435 N Service Rd W, Unit 200, Oakville, Ontario, Canada, L6M 4X8
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