The Account Manager, XM Solutions is responsible for developing client relationships, driving revenue growth, and ensuring client satisfaction through effective account management and collaboration with teams.
About the Role
Join a dynamic and engaging team that thrives on collaboration, innovation, and growth. The Account Manager, XM Solutions role is an exciting, transformative opportunity to contribute to meaningful client relationships and advance experience management maturity across leading organizations. If you're passionate about creating strategic value, fostering client growth, and championing next-generation customer and employee experience strategies, this role is for you.
About Us
Optimus SBR is a leading management consulting firm and an award-winning workplace. Recognized by Great Place to Work® as one of the Best Workplaces™ in Professional Services 2024, and by Waterstone Human Capital® as one of Canada’s Most Admired Corporate Cultures™, we help organizations get done what isn’t.
Our team of committed consultants swiftly takes action to deliver innovative and impactful results. We are the largest independently owned Canadian management consulting firm – a place where people and culture come first. Our market positioning is based on attracting the best people who are insatiably curious, entrepreneurial thinking, hard-working, and bold. We think the world needs more of that – and we are doing our part.
Culture is Everything. Period.
That’s why we’ve been consistently rated one of the best places to work in North America – and are one of the fastest-growing. As a firm that was built on culture, we value our people and their growth. Each of us embody the entrepreneurial spirit and have something unique to contribute to the fabric of our organization. From employee-championed committees to celebratory events and learning paths, these are just a few of the ways we cultivate a positive and engaging work environment.
What’s in It for You?
- Growth Opportunities: Build your career through challenging, impactful projects and continuous learning.
- Diverse Workplace: Collaborate with a team of professionals from unique backgrounds, fostering innovation.
- Flexibility and Autonomy: Enjoy the freedom to take ownership of your work and drive meaningful results.
- Leadership Development: Develop your skills through mentorship and career progression opportunities.
Responsibilities
- Develop and maintain strategic relationships with assigned clients, acting as the primary point of contact for account growth and value expansion.
- Understand clients’ business objectives and experience management maturity, proactively identifying opportunities to expand services across Optimus SBR offerings.
- Drive year-over-year revenue growth with a focus on expanding installed client relationships and adoption of new use cases and technologies.
- Collaborate across teams to develop account plans that support client goals and define the path from Measurement to Insight to Action.
- Promote product usage expansion, ensuring clients move up the maturity curve and increase value consumption across Experience Management solutions.
- Own client satisfaction metrics, including Relationship NPS and Project CSAT, ensuring continuous feedback loops and high-quality delivery.
- Track and report on account health, opportunity pipeline, and revenue performance to leadership.
- Represent Optimus SBR at industry events, conferences, and client meetings to maintain strong external presence and networks.
- Contribute to the life and culture of Optimus SBR.
Qualifications
- Strong critical-thinking and problem-solving skills, with the ability to translate client needs into actionable service solutions.
- Self-starter with strong attention to detail, able to manage multiple priorities and deliver consistently.
- 2–3 years of experience in account management or client relationship management and within a consulting or professional services environment is preferred.
- Proven ability to manage and grow client relationships, ensuring successful delivery and long-term value.
- Clear, persuasive communicator who builds trust and credibility across diverse stakeholder groups.
- Demonstrated track record of driving account growth, expanding opportunities, and strengthening stakeholder satisfaction.
- Experience with Salesforce or similar CRM tools.
- Familiarity with Customer Experience (CX) or Employee Experience (EX) strategies and platforms is an asset.
- Education: University degree required; MBA or professional designation (PMP, CPA, Lean, PROSCI) an asset.
So, what’s next?
At Optimus SBR, we’re all about creating a space where everyone belongs and can thrive. We’re committed to diversity and inclusion, welcoming people from all backgrounds. We’re proud to back missions like the BlackNorth Initiative to drive real change. Let’s build something meaningful together, where your voice matters, and fearless ideas can shine.
Accommodation
We are committed to ensuring that our recruitment process is inclusive and accessible to everyone. If you require any accommodations to remove barriers and fully participate in the interview process, such as accessible meeting rooms or captioning for virtual interviews, please let us know. Your needs will be met with respect and confidentiality. We look forward to connecting with you!
Top Skills
Salesforce
Optimus SBR Toronto, Ontario, CAN Office
33 Yonge St, Suite 900, , Toronto, Ontario , Canada, M5E 1G4
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