As the Account Manager for Mid-Market at 7shifts, you will drive customer success by developing relationships with mid-market clients, conducting business reviews, facilitating product adoption, supporting revenue growth through upselling, and tracking account metrics to identify opportunities for improvement.
7shifts is an all-in-one team management software platform designed for the restaurant industry. We’re used by 1 in 10 restaurant workers and over 50,000 restaurants across North America. Our mission is to simplify Team Management and improve performance for restaurants, with a long-term vision of elevating what restaurant teams can achieve together.
As the Account Manager, Mid-Market at 7shifts, you will be the key partner for our mid-market customers, ensuring they maximize the value of our platform. Reporting to the Senior Manager, Mid-Market Accounts, you will drive customer success by building strong relationships, fostering long-term loyalty, and identifying growth opportunities. Your role is critical in retaining and expanding accounts, helping businesses optimize their operations while contributing to revenue growth.
We’re building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply.
What you’ll do:
- Conduct monthly and quarterly business reviews (QBRs) with corporate stakeholders, analyzing their performance data in 7shifts to identify opportunities for growth, efficiency, and product adoption
- Pitch and drive adoption of new and existing products by demonstrating their value and impact on corporate and franchise operations
- Onboard and train new operators to set them up for success and maximize their product engagement
- Sell core products and add-ons to operators, supporting revenue growth at the individual franchise level
- Act as the primary link between franchisees and corporate stakeholders, ensuring alignment and effective execution of strategic initiatives
- Track and report on revenue-driven metrics focusing on expansion within accounts
What you bring:
- 3+ years of account management experience in a midmarket environment, working with multi-location businesses
- Strong analytical skills with the ability to interpret data, extract insights, and present findings in a structured manner
- Experience leading quarterly business reviews with corporate stakeholders
- Proven success in revenue growth, including upselling, cross-selling, and expanding existing accounts, with a track record of meeting or exceeding revenue targets
- Excellent communication and presentation skills - capable of leading high-level discussions with corporate stakeholders while also effectively engaging with individual franchisees
- Ability to troubleshoot and problem-solve technical or operational issues
- Familiarity with CRM tools (e.g., HubSpot, Salesforce) and experience tracking account metrics to drive data-backed decisions
- Adaptability in a fast-paced environment, with the ability to balance strategic and tactical responsibilities while managing competing priorities.
It’d be even cooler if you had:
- Experience in the restaurant or franchise industry, particularly with multi-unit ownership and corporate-franchisee dynamics
- Background in customer success or implementation roles managing post-sales relationships and ensuring product adoption
- Proficiency in data visualization and reporting (e.g., Looker, Tableau, Excel modeling) to enhance QBR presentations and provide actionable insights
- Ability to work with both corporate and SMB stakeholders, balancing strategic planning with hands-on execution.
Our commitment to our team members:
- Opportunity: It’s an exciting time to work at 7shifts—our product is evolving and our team is scaling quickly. Scale like this offers many unique learning opportunities in a short period of time, accelerating the professional growth of our team members
- Challenge: We’re tackling real problems for restaurant owners and we’re just getting started. Working at 7shifts means playing a key role in solving those problems and elevating an entire industry
- Culture: There’s a reason we’re one of the best workplaces in North America! We value integrity, adaptability and collaboration in an environment that moves quickly to drive incredible impact
- Equity: Equity in a Series C, VC-backed SaaS company—enabling every team member to be an owner of their future success!
- Health and Wellness: Competitive health benefits right from the start, lifestyle spending accounts, access to corporate discounts, and a parental leave program that supports caregivers during an important time in their lives
- Flexibility: Our team is intentional around how and where we work—whether that’s remotely, in person at our Toronto and Saskatoon offices, or a mix of both. Plus, we offer a flexible vacation policy to encourage everyone to recharge when they need it. Oh, and a ‘90 Day Shift’ program that supports our team members in exploring the world
- Support: We set our team members up for success with the latest Apple technology, a home office set up, and some fun 7shifts swag to make it official! Plus, we take professional growth seriously and support this through coaching, IDPs, peer and leader feedback, internal promotions, and more
We thank you for your interest in joining the 7shifts team!
Our privacy policy can be found here.
Top Skills
Crm Tools
Excel
Hubspot
Looker
Salesforce
Tableau
7shifts Toronto, Ontario, CAN Office
130 Adelaide St W,, Toronto, Ontario, United States, M5H 3P5
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