If you're into online shopping (who isn't these days?), chances are you've crossed paths with Yotpo. We're all about eCommerce retention—helping brands of every size turn one-time shoppers into lifelong customers.
Think loyalty programs, SMS and email marketing, subscriptions, and reviews—it's what we do best. Plus, we've got more tricks up our sleeve.
With teams spread across the globe—from the US and Canada to the UK, Israel, Bulgaria, and Australia—we're growing fast. Our main mission? Delivering cutting-edge technology that sets new standards in the industry.
Sounds exciting? Then read on, because we’re looking for curious professional talents to be a part of building the future of the e-commerce industry.
Yotpo's Mid Market Account Managers are high-visibility, high-impact, competitively compensated, and integral to our continued growth strategy and expansion of our footprint within the Enterprise. From retail companies that are household names to digitally native brands, you will be working closely with high recognition names the caliber of Patagonia, Brooklinen, and Steve Madden. In this role, you'll be instrumental in fostering strong client relationships, understanding their needs, and driving growth in Yotpo’s revenue with each customer. Your ability to navigate various organizational levels, coupled with your commercial acumen and strategic mindset, will be instrumental in driving customer growth and retention.
You will:
- Strategically nurture and close renewals and complex cross-sell and upsell deals that arise through your own relationship building, or through CSM, Partner, Marketing, or other channels
- Serve as a trusted advisor to clients to consult on their business challenges and objectives
- Develop and nurture strong relationships with key stakeholders including economic buyers
- Understand customer pain points and position thoughtful and tailored solutions that lead to meaningful expansion opportunities and introduce our comprehensive suite of products to our largest and most strategic customers
- Forecasting sales and retention activity and revenue achievement, while maintaining satisfied customers
- Demonstrate your knowledge and expertise within different e-commerce verticals and tailor your approach based on the unique challenges and opportunities within each vertical
- Go above and beyond in your sales performance, taking full advantage of an uncapped commission plan/OTE and associated accelerators
Ideally, you’ll bring:
- You have 3+ years of closing experience, with a record of top performance
- You’ve been carrying a mid-market/enterprise quota at a SaaS company
- You’re a pro at managing 3-6 month long sales cycles: you know how to navigate a complex organization, connecting with manager to C level stakeholders
- You’ve demonstrated ownership in all aspects of territory management and account planning and ability to leverage internal resources effectively (SDRs, Partners, Marketing, etc.)
- You possess a keen ability to thrive in constantly changing, fast-paced, high-growth environments
- Extra kudos for digital marketing or entrepreneurial experience or SMS/Email sales experience
If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.
About Yotpo Canada:
- Company sponsored RRSP matching.
- 100% coverage of additional benefits programme.
- Equity in options.
- Individualized career development, rewards and recognition.
- Wellness and philanthropic programming and events.
- We are working in a hybrid capacity, spending 3 days per week in our Toronto office.
Yotpo’s employee-centric culture has consistently earned us coveted spots on Built In’s Best Places to Work lists in both NYC and Austin over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups and partnerships.
Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer, a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.
#LI-Hybrid
