BigCommerce's mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.
We are equally passionate about growing our employee's careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.
Account Manager
We are seeking a highly motivated and experienced Account Manager to develop and manage strategic relationships with key clients. You will oversee Feedonomics and BigCommerce (B2C and B2B) clients, managing existing accounts within your segment to drive expansion and renewals.
Responsibilities
- Strategic Planning:
- Develop and execute plans to identify, qualify, and build a pipeline of upsell and cross-sell opportunities for BigCommerce Inc. products (BigCommerce B2B, B2C, Feedonomics, Makeswift, and Recurring Professional Services).
- Create detailed territory and account plans with specific strategies and milestones to exceed revenue goals.
- Client Engagement:
- Serve as the primary contact for client inquiries, project updates, and escalations, ensuring proactive communication and high responsiveness.
- Lead business reviews to present insights on performance, ROI, and growth opportunities.
- Revenue Expansion:
- Develop tailored proposals and presentations aligned with customer objectives and business needs.
- Track account metrics, analyze engagement, and identify at-risk accounts to ensure proactive management and retention.|
- Collaboration:
- Work closely with internal teams (sales, product, support) and external agency partners to ensure seamless execution and high customer satisfaction.
Note: This role focuses exclusively on existing accounts; you will not be responsible for prospecting new clients.
Qualifications
- Experience:
- 5+ years managing complex B2B/B2C SaaS accounts with a proven track record of retention and expansion in subscription models.
- Expertise in SaaS metrics, customer lifecycle management, and global account coordination.
- Skills:
- Exceptional communication and interpersonal skills to build trust and foster long-term relationships.
- Strong data-driven mindset; proficient with tools like Salesforce and Gainsight to analyze metrics and demonstrate ROI.
- Proven negotiation skills, with the ability to align customer goals with company objectives.
Join us to drive impactful results and shape the future of global e-commerce!
Diversity, Equity & Inclusion at BigCommerce
Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.
Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com .
